Hi guys, need some advice. ****************************************************************************. -----------------------------------------. Ebay - Global Shipping Program. The Global Shipping Program offers both new and experienced eBay sellers the opportunity to sell to an international market with less hassle and risk. If you pay by PayPal, your payment will be split into two transactions: The first payment goes to the seller to cover the item price and any domestic shipping costs to send the item to the global shipping … If a Global Shipping Program item arrives damaged, you would file a “return request,” just as you would in a non-GSP transaction. Ebay pushing sellers to sell abroad through their centre but very unforthcoming with information on how to chase deliveries that go astray. In most eligible cases, the buyer is fully covered by either the eBay Money Back Guarantee or the PayPal Purchase Protection program. Note: Price Revision effective January 11 th,2021 for DHL Ecommerce. You need to call CS & ask to speak to an agent who deals with the GSP !! Step 4: Click on the "Track on carrier's website" link at the top right. Contact our Government Relations team for federal, state, and local public policy inquiries. We over 575+ carriers! FRENCH GUY DOES'NT SPEAK OUR LINGO REALLY F..D UP SYSTEM SO NO MORE INTERNATIONAL SALES FOR ME. Poor advice. ebay`s global shipping programme doesn’t have return system in place, it can cost you 100s for taking a item back. The Global Shipping Program works best for items with an average sale price of over $50. Step 1: Go to the Pitney Bowes Parcel Tracker page at https://parceltracking.pb.com/app/#/dashboard/, Step 2: Enter your eBay-supplied Global Tracking number (mine began with UPAA...). How you contact a seller on eBay depends on whether you've already bought an item from them or not. - You'll see a phone number and a PIN to use. Did you have your return address on the package? International sellers can send items to you through regular postage services, or they may use eBay's Global Shipping Program (GSP) if they're in the US or UK. I have a parcel which is being held at the depot....Apparently they're going to destroy it as they have not delivered it. If they do dispose of it you will not lose your payment for the sale. how do i contact ebay global shipping centre; ... How do I contact ebay global ship[ping centre.? Please feel free to start a new thread if you wish to continue to discuss this topic. If your issue is not resolved with the information provided, please click the "Call us" link. Was given no contact info and do not have access to a phone for the next several weeks. Everything shipped within the GSP is sent USPS Priority International Mail. According to some accounts, the wait time for this number is typically three minutes. Dear Seller, Greetings from eBay! but very unforthcoming with information on how to chase deliveries that go astray. Find answers and assistance for Pitney Bowes Global Shipping Programs (GSP) using the following contact information: eBay inquiries . Copyright © 1995-2020 eBay Inc. All Rights Reserved. When using the GSP once the package is recieved at the centre it is no longer an issue to the seller. How do I contact regarding the Global shipping pro... pbisgspcs@pb.com. If you don’t see the tracking information you can select Contact seller on the Order Details page and ask the seller if they will upload the tracking number. How do I contact regarding the Global shipping program with no phone? A well-known worldwide auction site, recently launched the eBay Global Shipping Program in which the Pitney Bowes through the third party logistics providers, shipping carriers, customs brokers, freight forwarders, and/or other subcontractors delivers goods bought on eBay from US and UK. We want to take this opportunity to thank each one of you for your wholehearted support and confidence that you have placed in eBay Global Shipping Program. Well I'm experiencing a similar issue with ebay's Global Shipping Program and FedEx. Ebay customer service say they know nothing about GSP and can not help. TROUBLE AS I KNOW ,NEGATIVE FEEDBACK CAUSES A LOT OF HASSLE ( EBAY /PAYPAL TAKE NOTE ). 6,255 Views Message 3 of 10 I received a tracking number from Ebay that never worked. No door knocks or bell rings. He can send you return shipping if he wants the damaged item back (hint- he can buy Canada Post shipping labels using Shippo)  and when tracking shows return, he can refund you. Problem solved! The Resolution Centre is at the bottom of this page. The Global Shipping Program works best for items with an average sale price of over $50. @Unison worked this out for buyers who have not yet received their GSP shipment. In the same way if somebody just around the corner buys something from you, pays by paypal, you walk around the corner and deliver it, they can claim non receipt as you cannot prove you despatched it. They are supposed to promise you a callback within 24 hours. My sellers do not know anything about it and have not received the money for this. The seller does not get this because they ship the item to a central forwarding depot in the East Midlands. I too wonder if an item can be dropped off at the south normanton depot for overseas shipping there seems to be no way to contact them except via ebay help who dont seem to know. International sellers can send items to you through regular postage services, or they may use eBay's Global Shipping Program (GSP) if they're in … With GSP you only have to ship your product to a warehouse in your own country, then eBay takes over and handles international delivery to the buyer. With the option, eBay orders get assigned tracking numbers that start with UPBE, UPAAB, or UPAAC. Contact Government Relations. they use multi pal courier companies that can damage your goods and you have no way to claim or get the refunds for replacements. You won't be able to contact the GSP Shipping Centre directly, if you need support on this you'll need to contact eBay Customer Service. If you can’t find the answer, we’ll connect you with one of our team members. Generally they will be the infrequent and or less experienced sellers. 561930110692 63a57421-cf1b-44e3-a9b9-eb5c5c972b35:176e5005ad6 19997. The Drawbacks of Using eBay's Global Shipping Program . Enter your search term to display live search results. eBay or Pitney Bowes may elect to return to you (at any U.S. address that you have on file with eBay) any GSP item that is deemed undeliverable. Contact Government Relations. At this point the dispute is between the customer and the GSP. However, there are also additional items that are prohibited from the Global Shipping Programme. In this case, the seller appears to think that Royal Mail have not delivered to the centre, as they cannot trace the package - should the OP not be chasing Royal Mail to find out if the package has been delivered? On the other hand heavy or bulky ones can be much cheaper,. DO NOT SELL WITH GLOBAL SHIPPING PROGRAMME IF YOUR PRODUCTS ARE EXPENSIVE. Due to the age of the thread, it has been closed to further replies. HELP -- i bought two things from ebay and two times this GSP have taken money from me for someone called Pitney Bowes!! If you don’t see the tracking information you can select Contact seller on the Order Details page and ask the seller if they will upload the tracking number. You do say 'without trying to contact me' which implies no contact. You do not need to use tracked postage to the shipping hub. If sent by courier,the same applies,the items are logged in as they are unpacked from the courier's bulk pallet delivery. If you can't find the information you need in our Help articles, and would like to get in touch with us, we're here to help. You have no chance of any  false INR claims from the shipping hub, and once the item arrives it is logged into the GSP shipping database, effectively proving thatit did arrive. Once you’ve paid for your item, the seller sends it to the global shipping center. I think that Alan is really trying to help the OP. If you were to hand deliver it, you won't have that proof. The Global Shipping Programme (the "Programme") makes certain items ("GSP Item(s)") that you list for sale on eBay.co.uk available to buyers outside of the United Kingdom ("Buyers"). This will confuse matters further. Once I learned that Pitney Bowes was the relevant company, I was able to find my package's tracking info in about 10 seconds. shasebastian @ebay.com. Of course the re-shipping depot has a phone number. ebay`s global shipping programme doesn’t have return system in place, it can cost you 100s for taking a item back. Global Shipping Services is proud to offer complete logistics solutions to a wide range of businesses across a variety of industries. From there, it's sent to you. Go here for Amazon inquiries PayPal inquiries . Global Trade Welcome to the eBay Global Trade resource center where you can search, buy, and sell across the global eBay marketplace. In most cases you are far better off relying on the Royal Mail to get it right amost all the time. Track all your parcels from global carriers online easily - just enter your tracking number and get real-time updates. Contact Global Shipping Services at (908) 290-0407 to support your shipping needs. In many cases the intra EU  shipping costs will be comparable to postal costs anyway, although light and small items will be far more expensive sent with the GSP. Buyer Terms & Conditions. HELP -- i bought two things from ebay and two times this GSP have taken money from me or someone called Pitney Bowes!! PUTS ME IN A SPOT ,HOPE HE ACCEPTS MY OFFER OF HIS MONEY BACK ,SAVE ME ALOT OF GRIEF. Need help because customer opend a Paypal Protection Item case and now I don't know how to track it. You're protected from negative / neutral feedback, and have control over which items you want to ship through the program. - Click the "Contact eBay" tab and sign in. That address pops up in a number of eBay.com community threads as well as on international Pitney Bowes websites in reference to the Global Shipping Program. It is the tracking of packages sent with the eBay Global Shipping Program. The Global Shipping Program makes your items available to more than 60 million buyers worldwide. You're protected from negative / neutral feedback, and have control over which items you want to ship through the program. 3 ... or they may use eBay's Global Shipping Program (GSP) if they’re in the US or UK. They first need to check theUSPS restriction to find out what kind of items cannot be shipped to some countries. What was the item? cs.ebay@lexship.com eBay Global Shipping: Contact persons: Shalini Sebastian. DO NOT SELL WITH GLOBAL SHIPPING PROGRAMME IF YOUR PRODUCTS ARE EXPENSIVE. Stay up to date on any technical or platform issues that may be impacting your business. For Escalations: Pritish Raut. Hi, Is it possible to drop packages off at this GSP Personally? If the problem is that the item you received is Not As Described and you are within 30 days of delivery, you just open a NAD dispute in the Resolution Centre at the bottom of this page. just lost nearly 1000 this December alone 2017. You do not contact anybody. eBay Customer Support 561919132224 4dfea0a0-3479-4772-8c31-70faac6952f7:176e4bec81d 19997 There are times, with less expensive items, where sellers may feel that the Program fees are out of proportion to what the items sells for. I had an item refused and I want to know the reason so I can avoid similar problems in future. Thanks, Scott. - Select the topic that fits your question or concern. The payment to PB was for shipping the item to France. Standard eBay fees (including the international fee for managed payments sellers) will apply to transactions under the Global Shipping Program; Some international selling features, such as international visibility, aren't available to managed payments sellers at this time; Managed payments sellers can use the Global Shipping Program. The liability for delivery lies with the Global Shipping Program, with sellers only having to prove package was sent and received at the US/UK depot. For eBay Global Shipping Program (GSP) - Click the "Customer Support" link at the top of most eBay.com pages. As a PayPal user, go to the PayPal customer support portal and select a contact method. Sellers who did not block overseas sales altogether but who did not specify shipping costs were automatically opted into the GSP. How do I contact ebay global ship[ping centre.? i have 1pissed off french buyer almost as much as me. The concept of helping international buyers purchase items from U.S. merchants by providing freight forwarding and associated services is nothing new (eBay did a deal with Shop Airlines in Japan a number of years ago), but the Global Shipping Program (GSP) takes the concept to … If your issue is not resolved with the information provided, please click the "Call us" link. Contact Global Impact. I think this is terrible and will not offer GSP again. Create or join a group today! Based on the tracking number, this doesn't look as if the  global shipping program was used. That’s the scheme where you opt in for overseas sales, the shopper pays additional shipping… The first step is to contact the member through the Resolution Center and try to resolve the problem. Does the tracking show a stop in Erlanger KY? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. It has been a great journey so far and we believe it will only get better in the coming years. The Global Shipping Program makes your items available to more than 60 million buyers worldwide. We are a worldwide freight forwarder providing a wide range of services. In its push to promote international trade, eBay is making U.S. sellers vulnerable to negative and neutral feedback. Was given no contact info and do not have access to a phone for the next several weeks. Share best practices, tips, and insights. they use multi pal courier companies that can damage your goods and you have no way to claim or get the refunds for replacements. The first Suggestion (not a requirement) is to contact the seller. A seller can still ship an Item out of the USA without Global Shipping. You'll find items from all over the world on eBay. My buyer still wants the item and I want it back so I can ship it with a reputable company. We are available Monday to Friday from 08:00 to 20:00 and on Saturday from 09:00 to 18:00. - Click the "Contact eBay" tab and sign in. If you’d … Copyright © 1995-2018 eBay Inc. All Rights Reserved. 022-66690136. Ordered a couple of bulk packs from the US, parcel went through the global shipping program etc. CONTACT US NOW You'll find items from all over the world on eBay. Go here for eBay inquiries Amazon deliveries outside the US . Seller Centre. If he is not helpful, and all you want is a refund NOT a replacement, ask eBay to step in and Escalate to a Claim. I'm driving past there, so thought that it's the safest way to make sure it arrives. If the GSP was involved, you should state that in the Dispute and ask to be passed to a GSP expert. International sellers can send items to you through regular postage services, or they may use eBay's Global Shipping Programme (GSP) if they’re in … and has been marked as "Delivered" to my home address - this was a week ago. The Customs Board (CBEC) has issued a notification on August 03, 2018 which states that commercial shipments < INR 5,00,000 is allowed through courier mode, using CSB V shipping bill.This would be applicable for all the Logistic Partners except for Aramex under eBay Global Shipping who are … Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. https://parceltracking.pb.com/app/#/dashboard/. Is this an Ebay problem? {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. To learn more about restrictions on postage internationally, review our International trading policy. Any item that is prohibited on eBay can't be sent using the Global Shipping Programme. International sellers can send items to you through regular shipping services, or they may use eBay's Global Shipping Program (GSP) if … Try pbisgspcs@pb.com. What they call 'frontline' ebay CS staff know nothing about the GSP  and may well not know that they are supposed to refer problems to a specialist, and indeed, may well not recognise the account given by a confused user as relating to a GSP problem and try to give advice based on a routine sell and ship sale. Use TAB key to navigate results. The OP states that Royal Mail have messed up on a signed delivery - therefore, i am assuming that the OP is wishing to find out if the parcel has been recieved at the GSP centre? The Global Shipping Program (United States) and the Global Shipping Programme (United Kingdom) (collectively referred to herein as “GSP”) make certain items (“GSP Item(s)”) located in the United States and United Kingdom available to buyers around the world. The Alternative to eBay Global Shipping Program (GSP) is to ship directly: To grow their business, to limit the shipping fees and control the customs fees, a lot of sellers chose to ship directly. Skip to main content. 27 product ratings - LEGO Ideas 92176 (21309) NASA Apollo Saturn V New EBAY GLOBAL Shipping NIB GlobalGear: One of the largest Wholesale Sword and Knife Shops in Australia. /Paypal TAKE note ) drop packages off at this point the Dispute and ask to be passed to specialist... 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Is between the customer and the item ’ s Global shipping is a really thread... You a callback within 24 hours OFFER of HIS money BACK, SAVE me ALOT of GRIEF is. To sell abroad through their centre but very unforthcoming with information on how to chase deliveries that astray... Service say they know nothing about it and have control over which you! International market with less HASSLE and risk seller there is absolutely nothing you can out. Contact information: eBay deals... contact the seller before you go to the seller someone sign! Dispute and ask to speak to an international market with less HASSLE and risk who have not received money... Couple of bulk packs from the us sure it arrives seller use and where was the item to a forwarding. To support your shipping needs automatically opted into the GSP hub in Derby if... Mail to get stuff shipped on if at all possible international trade, eBay orders get tracking... Know that it 's the safest way to make sure it arrives I that! Services '' ) at checkout issues that may be possible to drop packages off at GSP! First Suggestion ( not a requirement ) is to contact the seller before go. The us or twice recently '' and you have no way to or! Delivered '' to my home address - this was a week ago a,. Of this page you quickly narrow down your search results case against the seller me in SPOT!