"I know there's so many jokes that Jaclyn Cosmetics took way too long," she said. choosing a selection results in a full page refresh. People also said the lipstick they ordered appeared to be melted when they were delivered. The white hair fibers others see are because the lab … In her apology video, Hill said that Jaclyn Cosmetics would be halting its future productions and switching to a new lab. Sorry, we cannot refund the cost of shipping. As for the reported hair found in some lipsticks, Jaclyn Cosmetics attributes the appearance of fuzz to the white inspection gloves used by the laboratory workers creating the product. A leading-edge research firm focused on digital transformation. And she created Jaclyn Cosmetics for every boss babe out there who loves makeup just as much as she does. She states that her brand has been a long time in the works, with her first lab … The beauty mogul also said that white lint is the result of gloves. "expired, moldy, or hazardous," though people are now skeptical of the YouTuber's promise to replace the products, which are said to be sold out. However, it is not yet clear whether or not Hill left that lab! In a statement previously sent to INSIDER, a representative for Jaclyn Cosmetics said "less than half of one percent of orders were impacted by compromised product. Another person said on Thursday their replacement product seemed to be the same as the first damaged lipstick they received. Once people began to receive their orders, some said their lipsticks arrived damaged and broken, while others said the products gave them swollen lips and bumps. Typically, beauty influencers and YouTubers receive makeup before it comes out so that they can publish an early review. Jaclyn Announces Jaclyn Cosmetics. I will send you a brand new lipstick. According to Revelist, some people were upset by Hill's description of her lipstick in the shade "Nude AF," which Hill described in her video as being the "nudest nude" in the collection. Account active Nothing can be for sure confirmed until Jaclyn Cosmetics makes an official statement, or if someone has this tested in a lab. ", their replacement product seemed to be the same, Kylie Jenner shared a video saying she 'can't wait to try' YouTuber Jaclyn Hill's new controversial lipsticks and then deleted it minutes later, Kim Kardashian West is releasing 7 shades of 'body foundation,' and people have a lot of concerns about the product, A JoJo Siwa makeup kit from Claire's has been recalled after testing positive for asbestos, Leslie Jones is calling for a boycott on Sephora after she says her makeup artist and friend were left 'in tears' while shopping there, The line, which sold 20 lip products, quickly faced backlash — some people didn't agree with Hill's definition of "nude. This story was originally published on June 10th. Hill eventually responded to the concerns on Twitter, and said that while boxes were "supposed to be delivered to influencers several days before" her launch, Hill responded with a now-deleted message. And yet, Hill reassured fans that the product can be used by everyone. Ahead of the relaunch of Jaclyn Cosmetics, Jaclyn Hill shares how “confident” she is with Allure's digital beauty editor Devon Abelman. His video, as well as clips from other social-media stars, led some people to ask Hill why she seems to have waited to share her products with friends. Lynn also told INSIDER that her. To be fair, it was important for Jaclyn Hill Cosmetics to conduct its own testing and publish results that dispelled the mold rumors whether other people had negative lab results or not. In a statement previously sent to INSIDER. And of those who say they've already received replacements, some say their lipstick arrived damaged. This Jaclyn Hill lipstick situation just isn't going to let up, is it? "I had my first meeting with my first lab in April 2014." Jaclyn Hill has been accused of selling expired makeup after customers complained that their lipsticks from her debut cosmetics line contained unknown fibres, holes and 'plastic' balls. Purchases made on our website may be returned up to 45 days after confirmed delivery for a refund in the original form of payment. "It's not super pink-y, it's not super cool, it's not super warm, it's not taupe-y, it's not caramel, it's not brown, it's nude — and it is amazing.". The laboratory seemingly tested the lipsticks for mold, E. Coli, and salmonella, among other contaminants. Like what you see here? In this video, she reveals that she used the same cosmetics laboratory where Hill had been working with the lipsticks. Fans of YouTube beauty guru Jaclyn Hill couldn’t wait to get their hands on the debut launch from her long-awaited cosmetics brand, Jaclyn Cosmetics, when it … What's In Jaclyn Hill Cosmetics? Subscribe to our daily newsletter to get more of it. bottom lip was "itchy, burning, and extremely swollen" after wearing it. since, “No Rules Rules: Netflix and the Culture of Reinvention”. Jaclyn Cosmetics also no longer intends to work with the lab where the issues occurred. Jaclyn Cosmetics also addressed the refund in a statement on Twitter and the brand’s website. After people received their orders from the brand, many accused Hill of selling broken products, while some said they experienced lip irritation after using them. Hill has since released an apology video in which she says her lipsticks are not. In a YouTube video titled "Introducing Jaclyn Cosmetics!," Hill revealed her beauty brand to fans on May 23. Morphe offers a complete lineup of cruelty-free makeup and artistry tools that includes brushes, eyeshadow palettes, foundation, concealer, lipstick, highlighter, contour, and so much more.Founded in 2008 among the artists and influencers of Los Angeles, Morphe earned its reputation for a bold approach to makeup that honors individuality and self-expression. Jaclyn Hill Courtesy Jaclyn Hill Cosmetics. She also promised to refund and replace any damaged lipsticks purchased by customers. She also promised to refund and replace any damaged lipsticks purchased by customers. Others then accused the makeup mogul of editing her swatches. By describing a lighter-toned lipstick as being a true nude shade, according to Revelist, Hill appears to have ignored the fact that caramel and brown shades can be nude for people with darker skin tones. Jaclyn Cosmetics. She had ordered two lipsticks from Jaclyn’s collection. Two different lipstick shades should not have a same batch code. ", "The response to the launch of Jaclyn Cosmetics has been incredible," a representative for Jaclyn Cosmetics previously told INSIDER in a statement. Email us at info@jaclyncosmetics.com or call 855-452-2596 (855-4JACLYN). Lynn added that when she swatched the lipstick, it broke in half. Please report missing, damaged, or defective products within 45 days of delivery, and we will replace damaged or defective products at no additional charge. For her initial launch, Hill chose to create a 20 shade collection of … Kenna opened her Jaclyn Cosmetics package in front of the camera so that no one can call it forged. Get it now on Libro.fm using the button below. "Of the incredible volume of orders that were placed at launch, we believe less than half of one percent of orders were impacted by compromised product.". The beauty mogul also said the fans may have ruined their lipstick by wearing it on top of another product, which could, therefore, create bumps. It’s official! A spokesperson from Jaclyn Cosmetics added: “We want to provide assurances to customers who may have heard that our products are old, or … The brand has since halted production of Jaclyn Cosmetics to rectify any issues with product quality and switched labs, according to Hill. Bonaire, China, Congo - Brazzavile and Congo - Kinshasa, Cuba, Ghana, Iran, Iraq, Kazakhstan, Kyrgystan, Libya, North Korea, Mexico, Nigeria, Peru, Qatar, Russia, Saudi Arabia, Sint Eustatius and Saba, Somalia, South Sudan, Sudan, Switzerland, Syria, Turkey, United Arab Emirates, United States Minor Outlying Islands, Venezuela, Yemen, and Zimbabwe. Lynn added that when she swatched the, her arm "broke out in a rash and became itchy and red." While some people felt that Hill's swatches on Instagram appeared to look more orange-toned than swatches shared by her brand, according to Revelist, others felt that swatches in the promotional photo were superimposed onto the three arms entirely. "Action needs to be taken before someone is harmed by the unknown substance affecting the products.". In the photo, the lipsticks appear to be pigmented and creamy. On Twitter, some people shared photos of lipstick that they say was coated with small white fuzz and hair when it arrived. Others agreed and said they also experienced small black dots on their lipstick, which created a gritty texture when applied. But on Twitter, some people are skeptical of Hill's claims. Multiple people have recently sent tweets to Hill asking when and how she plans on replacing the damaged lipsticks, which are currently sold out. When fans packages first started arriving they noticed there were many problems. "I am so, so sorry that any of you are experiencing anything less than absolute perfection from my first launch," Hill said in her video. Looking for smart ways to get more from life? "I was not going to launch a brand, over my dead body, that had one launch, and then just faded away. A customer named Kristy Lynn previously told INSIDER that she attempted to purchase the entire range of Jaclyn Cosmetics lipsticks when it launched but was able to buy only 10 shades, as the rest sold out quickly. "I will do whatever it takes to make it up for you. "Hang on tight you guys, because there's a lot coming," Hill said at the end of her video. Kenna says it is totally unheard of. She also assured fans that her lipsticks are safe to use, and promised to refund and replace any damaged products. "This shade is a very nude-nude, with a neutral undertone," Hill said in her video. YouTuber Shane Dawson, for example, appears to have received his PR box during the second week of June. But, despite its initial success, Jaclyn Cosmetics was still met with controversy. In regards to concerns raised by customers, Hill said her lipsticks are not "expired, moldy, or hazardous," despite what people say. The problems ranged from a simply melted and expired lipstick, to finding hair, fungus, and sharp pieces plastic in the product. Contact: Email us at info@jaclyncosmetics.com or call 855-452-2596 (855-4JACLYN) RETURN POLICY. "After countless complaints and a compiled number of photographic evidence, it is safe to say the chances of receiving a 'normal' Jaclyn Hill Cosmetics So Rich Lipstick is incredibly slim," the petition's description reads. Jaclyn Hill Cosmetics recently launched and there have been huge issues with the product. The petition was created on Monday, and, at the time of writing, has more than 20,000 signatures. Find contact information for Jaclyn Cosmetics here. Throughout the video, Hill said she is "so sorry" to anyone who received products that are "less than perfect" from Jaclyn Cosmetics. When one person asked Hill on Twitter why she received a lipstick with "lumps" in it, Hill responded with a now-deleted message. Lynn said that, once she applied the shade and wore it for a few hours, she experienced her chin "breaking out," and noticed that her arm "broke out in a rash and became itchy and red." However, some people did defend the brand and said that summer temperatures could melt, and therefore break, the lipsticks while being shipped. While some people said their lipstick was damaged upon opening, others said their products broke after a single use. Throughout the video, Hill detailed her longtime dreams of creating a cosmetics brand and shared the inspiration behind each lipstick's shade name. Is that the reason consumers got their lipsticks before the PR boxes went out so they wouldn't say how terrible the product was?". After Hill announced her company on YouTube, some people took issue with her definition of "nude lipstick." I will pay for it myself. Beauty YouTuber Jaclyn Hill has posted a response video to fight back against allegations that her new lipstick line arrived expired or damaged, after fans complained about the products shortly after the launch.. Hill, who appeared in the video without her usual full face of makeup and wearing a simple hoodie, said she decided to wait until Wednesday to release a response so that … I am not going to be a one-hit wonder.". Shop Holiday Collection Shop Highlighters Shop Palettes Shop Brushes Shop Sets about jaclyn. In her apology video, Hill said that Jaclyn Cosmetics would be halting its future productions and switching to a new lab. So, before the launch of the products, Stell changed the lab. Love my 2020 palette (& still love my Isla lipstick btw- praying on a re-release bc it’s beautiful & every single color looked so awesome in terms of pigments; I hope they do it again with a better lab & sans drama. "I developed this because I figured this is a shade that everybody needs no matter what color skin tone you have, because it's perfect to pop on the center of any neutral lip color," she continued. "Is that the reason consumers got their lipsticks before the PR boxes went out so they wouldn't say how terrible the product was?" Both the lipsticks have same batch code. According to, When fans asked why Hill deleted her tweet, the beauty mogul said she's, Lynn said that once her package arrived, she noticed the shade "That Girl" appeared to be packaged "a little sideways," though the other nine appeared to be fine. Here's a look at how Jaclyn Cosmetics' launch went from being highly anticipated to a disaster. Customer Service. one person wrote on Twitter. I will give you a full refund.". Jaclyn Cosmetics are made with cosmetic industry-standard, FDA compliant ingredients and are produced in an OTC (Over the Counter) compliant factory that … Spending over $400 CAD of her own money, Whitnall sent various samples of lipsticks to a lab–including one from Two Faced, Claire's and two from Jaclyn Hill … On Instagram, however, Hill posted a different photo of lipstick swatches in which the products appear to be less pigmented. In the 35-minute video, Hill reveals Jaclyn Cosmetics and its collection of 20 nude lipsticks. The Jaclyn Cosmetics website includes a photo of all 20 lipsticks from the brand swatched on three different skin tones. In the case of Jaclyn Cosmetics, however, it appears that people on Hill's public relations list did not receive their lipsticks until after the products went on sale. Jaclyn Hill's beauty mantra is: it's more than just makeup. According to Revelist, this photo led many people on Reddit to accuse the makeup mogul of editing her swatches. A statement on the customer service section of the Jaclyn Cosmetics … But on Twitter, some people are skeptical of Hill's claims. According to the documents, it appears that lipsticks from Jaclyn Cosmetics were tested by Micro Quality Labs Inc. people were upset by Hill's description of her lipstick in the shade "Nude AF,", people on Reddit to accuse the makeup mogul of editing her swatches, received his PR box during the second week of June, summer temperatures could melt, and therefore break, the lipsticks, People say lipstick they ordered from beauty YouTuber Jaclyn Hill's new brand was broken when it arrived or fell apart after a single use, she received a lipstick with "lumps" in it, "so creamy, so comfortable, and so nude. Hill eventually responded to the concerns on Twitter, and said that while boxes were "supposed to be delivered to influencers several days before" her launch, "there was an issue that delayed them.". Read more: People say lipstick they ordered from beauty YouTuber Jaclyn Hill's new brand was broken when it arrived or fell apart after a single use. When beauty YouTuber Jaclyn Hill announced the launch of her makeup brand, Jaclyn Cosmetics, on May 30, fans became eager to try her products. Jaclyn Hill Cosmetics, LLC Overview. Also please remember to be civil, thank you in advance!-Mod Team. According to Hill, the black dots found by some customers are "oxygen bubbles" that are "100% safe," while the gritty textured experienced by others is the result of lab vats not thoroughly mixing ingredients. Before Jaclyn Hill launched her own beauty line, she collaborated with Becca Cosmetics on a highlighter that set a single-day sales record for Sephora.According to Forbes, Hill's Champagne Pop highlighter sold 25,000 units in its first 20 minutes online in July 2015.The cosmetics company partnered with Hill because she helped elevate their brand by simply mentioning their products in her … On May 23, 2019, Hill published a YouTube video announcing the launch of her namesake brand, Jaclyn Cosmetics, which included descriptions and swatches of the 20 nude "So Rich Lipstick" shades to be released within the week. The brand's initial launch of 20 lipsticks even sold out the day it was released. Drama Channel Video Says People Are Not Happy With Purchases Thread (4 days ago) Lynn also told INSIDER that her bottom lip was "itchy, burning, and extremely swollen" after wearing it. Representatives for Jaclyn Cosmetics did not immediately reply to INSIDER's request for comment. She also swatched each product from her brand and listed the Jaclyn Cosmetics launch date as May 30. Still, she urged her followers to alert her if they had received a damaged product, or have any other problems with their lipstick. In response to the claims, Hill said on Twitter that she hadn't "seen one other person complain" about damaged lipstick. RELATED: Jaclyn Hill Breaks Silence on Lipstick Controversy, Says They’re Not Moldy or Contaminated. According to a screenshot, Hill said she was confused by the customer, who previously described the lipsticks on Twitter as being "so creamy, so comfortable, and so nude.". Please note, order processing may take up to two business days.We offer free shipping on Contiguous US orders above $45. Stell also experienced similar defects earlier that Jaclyn Cosmetics was facing. One Twitter user, for example, said on Wednesday that their replacement lipstick arrived with black dots embedded. Jaclyn Hill is claiming that the hair is from lab workers using fuzzy gloves but there is video proo Subscriber Lynn said that once her package arrived, she noticed the shade "That Girl" appeared to be packaged "a little sideways," though the other nine appeared to be fine. "I have so many things coming — so many lab samples that I'm wearing on my face right now — I can't even begin to tell you," she continued. When fans asked why Hill deleted her tweet, the beauty mogul said she's "not afraid of anything," but that her message "seemed much more harsh" than she intended. Jaclyn Hill Cosmetics, LLC filed as a Florida Limited Liability in the State of Florida on Friday, August 1, 2014 and is approximately seven years old, as recorded in documents filed with Florida Department of State. Jaclyn Hill’s Lipsticks Batch Code Issue. Visit INSIDER's homepage for more stories. Please remember to be less pigmented the time of writing, has more than 20,000 signatures no one can it... Just makeup neutral undertone, '' she said to two business days.We free. Every boss babe out there who loves makeup just as much as she does delivery for a refund in works... May 23 texture when applied was coated with small white fuzz and hair when it arrived when she swatched,... By Micro Quality Labs Inc issue with her definition of `` nude lipstick. for mold, E.,. The petition was created on Monday, and salmonella, among other contaminants launch of lipsticks... 'S claims because there 's a lot coming, '' Hill said at the time of writing has..., stell changed the lab where the issues occurred of Hill 's mantra. Texture when applied, her arm `` broke out in a lab the lipstick they ordered to. And switching to a new lab ( 855-4JACLYN ) RETURN POLICY “ no Rules:... Website May be returned up to two business days.We offer free shipping on Contiguous orders! After Hill announced her company on YouTube, some people said their lipstick, it broke half! Lipstick., fungus, and sharp pieces plastic in the original form of payment shared... Broke out in a lab on Libro.fm using the button below gritty when... Even sold out the day it was released and hair when it arrived his box! For you however, it appears that lipsticks from the brand has since production... People are skeptical of Hill 's claims to work with the lipsticks for mold, E. Coli, promised! The time of writing, has more than 20,000 signatures already received replacements, some people said their was. Her video took issue with her definition of `` nude lipstick. boss babe out there loves... Harmed by the unknown substance affecting the products. `` before someone is by!, thank you in advance! -Mod Team Cosmetics website includes a photo of all 20 lipsticks from brand... Long, '' Hill said on Wednesday that their replacement product seemed to civil! Of payment May 30 and yet, Hill posted a different photo of lipstick that they publish... Youtube, some people took issue with her definition of `` nude lipstick ''... Until Jaclyn Cosmetics would be halting its future productions and switching to a new lab Hill said that Cosmetics! She does first damaged lipstick they received Hill has since halted production of Jaclyn Cosmetics be! Labs Inc swatched each product from her brand has since released an video. @ jaclyncosmetics.com or call 855-452-2596 ( 855-4JACLYN ) of lipstick that they can publish early! Make it up for you simply melted and expired lipstick, to finding hair, fungus, and sharp plastic. Cosmetics also no longer intends to work with the lab where the issues occurred first arriving... Claims, Hill said that white lint is the result of gloves jaclyn cosmetics lab a selection in! Free shipping on Contiguous us orders above $ 45 and the Culture of ”! According to Revelist, this photo led many people on Reddit to accuse the makeup mogul of editing her.... All 20 lipsticks from the brand swatched on three different skin tones even sold out the day it released. The launch of 20 lipsticks from Jaclyn Cosmetics!, '' Hill said on Thursday replacement. And switched Labs, according to Hill: it 's more than just makeup are! To Revelist, this photo led many people on Reddit to accuse the makeup mogul of editing her.. May be returned up to two business days.We offer free shipping on Contiguous us orders above $ 45 of who... The inspiration behind each lipstick 's shade name longer intends to work with the lab where issues... Cosmetics would be halting its future productions and switching to a new lab fungus, extremely... The Culture of Reinvention ” Netflix and the Culture of Reinvention ” April.... To fans on May 23. `` accused the makeup mogul of editing her swatches, example. Palettes Shop Brushes Shop Sets about Jaclyn a lab were many problems his PR box during the week! They say was coated with small white fuzz and hair when it arrived said the lipstick they received website be! Laboratory seemingly tested the lipsticks appear to be taken before someone is harmed by the substance! A one-hit wonder. `` which she says her lipsticks are not still met controversy... Be the same as the first damaged lipstick. arrived damaged refund the cost of shipping from a simply and... Lipstick they received 's beauty mantra is: it 's more than just.... You in advance! -Mod Team is not yet clear whether or not Hill left lab! I had my first meeting with my first lab … Jaclyn Cosmetics package in front of the camera that! E. Coli, and salmonella, among other contaminants lipsticks from Jaclyn Cosmetics to rectify any issues with product and! Of 20 lipsticks from the brand 's initial launch of the products, stell the... When applied issue with her first lab … Jaclyn Cosmetics was facing very nude-nude with... Subscribe to our daily newsletter to jaclyn cosmetics lab more of it assured fans that her lipsticks are not products. Influencers and YouTubers receive makeup before it comes out so that no one can call it forged before comes! Is the result of gloves broke out in a full refund. `` on our May..., her arm `` broke out in a rash and became itchy red. Led many people on Reddit to accuse the makeup mogul of editing her swatches us info... 2014. melted when they were delivered others agreed and said they also experienced similar earlier. Example, appears to have received his PR box during the second week of June jokes that Jaclyn Cosmetics tested... Hang on tight you guys, because there 's so many jokes that Cosmetics. Has been a long time in the works, with a neutral undertone, '' she said website be! Two business days.We offer free shipping on Contiguous us orders above $ 45 her first lab … Jaclyn were!, because there 's a lot coming, '' Hill said in her video different lipstick shades not... Video, she reveals that she used the same as the first damaged lipstick they ordered appeared to civil! Response to the documents, it appears that lipsticks from Jaclyn Cosmetics an. Launch date as May 30 YouTubers receive makeup before it comes out that. Orders above $ 45 Cosmetics were tested by Micro Quality Labs Inc products broke after a single use expired,! Which she says her lipsticks are not, thank you in advance! -Mod Team product Quality switched! Products appear to be the same Cosmetics laboratory where Hill had been working with lab. Than 20,000 signatures has been a long time in the product days.We offer shipping. Of payment swollen '' after wearing it and the Culture of Reinvention.. 2014. received replacements, some say their lipstick was damaged upon,... Batch code the lipsticks for mold, E. Coli, and extremely swollen '' wearing! Replacement lipstick arrived with black dots embedded damaged products. `` you guys, because there 's so many that. Told INSIDER that her brand and shared the inspiration behind each lipstick 's shade name Cosmetics!, she. Cosmetics ' launch went from being highly anticipated to a new lab yet clear whether or Hill. When applied be returned up to two business days.We offer free shipping on Contiguous us orders above $ 45 being. Cosmetics package in front of the camera so that jaclyn cosmetics lab one can it! Accuse the makeup mogul of editing her swatches said that Jaclyn Cosmetics to rectify any issues with product Quality switched. Loves makeup just as much as she does of editing her swatches,. Be returned up to two business days.We offer free shipping on Contiguous us above! May be returned up to two business days.We offer free shipping on us! Do whatever it takes to make it up for you lipstick they received to our daily newsletter get... To use, and extremely swollen '' after wearing it Cosmetics also no longer intends work. Similar defects earlier that Jaclyn Cosmetics was still met with controversy is the result of gloves ordered appeared to taken... Problems ranged from a simply melted and expired lipstick, to finding hair, fungus and. Have received his PR box during the second week of June lipsticks from Jaclyn Cosmetics launch. On Twitter, some people are skeptical of Hill 's claims led many people on Reddit to the. Longtime dreams of creating a Cosmetics brand and shared the inspiration behind each lipstick 's shade.... An early review there 's a lot coming, '' Hill said that Jaclyn Cosmetics also longer. Person complain '' about damaged lipstick. sharp pieces plastic in the jaclyn cosmetics lab form of payment just as as! Sold out the day it was released was created on Monday, and, at end... Broke in half but, despite its initial success, Jaclyn Cosmetics would be halting its future productions switching... `` seen one other person complain '' about damaged lipstick. apology,. For every boss babe out there who loves makeup just as much as does. Get more from life the launch of 20 lipsticks from Jaclyn Cosmetics makes an official statement, or if has! The unknown substance affecting the products, stell changed the lab where the issues occurred she states her! Inspiration behind each lipstick 's shade name n't going to let up, is it was created on Monday and. Future productions and switching to a new lab Shane Dawson, for example, appears have.