But the third woman who rented our car has been a nightmare. To mitigate a lot of that, I read there is "remote check in". Turo - Denied rental because of Auto Insurance Score Sep 24, 2018 @ Pissed Consumer Check out what 7,032 people have written so far, and share your own experience. First it was a tech screen via phone, which was fairly straightforward. You may have forgotten to enter or verify a key piece of information, such as your phone number, email address, driver’s license, or payment card. A big draw back for me personally is that Turo sounds like a time consuming job. This amount is usually at least 2x if not 3x or 4x what they paid me. For Turo owners listing a personal vehicle, this is a no-brainer. I am waiting for a VALID response from a manager to discuss this more thoroughly! It took me almost 7 weeks to get my damages paid for. Car-rental app Turo aims to list shares publicly in 2021, report says. Look through the inbox and spam/junk mail folder of the email address tied to your Turo account. After renting a car that had a part fail and the owner agreed it was no fault of mine. in your area, you’ll be unable to book a car. He approved my request and I was given the owner’s phone number and exact location. They are continuing to send same automated email. I’ve always been the first out of my group of friends to try stuff and take risks. Car rental app Turo denied a claim from a Cadillac ATS-V owner stating he did not provide enough photos of the damage within 24 hours. Related: Turo - Fraudulent Charges & False Claims. Contact Review Author as Verified Representative, Business Solutions For Verified Company Representatives, Pissed Consumer © 2021 All Unfortunately their customer support is a nightmare. I have had no tickets, or wrecks in YEARS!!! No lines or key exchanges. | Read 6,381-6,400 Reviews out of 7,896 We have carefully reviewed your case and our decision is final. Only contact customer support if the instructions in our email or in the article tells you to do so. Or learn how to earn with Getaround carsharing and offset the high cost of ownership. | Read 6,181-6,200 Reviews out of 7,032 No accidents and no tickets for more than 15 years. I have any and all documentation needed to give them if needed. Earn extra cash by sharing it on Turo. Finally got this AGAIN Your request (Turo Membership Declined) has been updated.You can add a comment by replying to this email.Christian Rico Ungos (Turo Support)Aug 8, 16:36 PDTHi Kathleen, Thanks for reaching out. Book instantly Nathan’s Audi Q5 for $79/day on Turo today! Explore the highways and byways of Aurora in Bikram’s Honda Pilot on Turo, where you can book the perfect car for your next adventure, courtesy of local hosts. If you can’t find an email from Turo, check the “Approval status” on your Account page for a notification. Try to call Turo to see if I will be reinstated and treated better, but nope. If you tried to book a car and received an error message that we were unable to verify your payment card, you can resolve this yourself. Turo denied my claim even though I've been paying for their standard level insurance that supposedly comes with zero out-of-pocket expense for damages. Simply rent, unlock, and go in an instant with the Getaround app. My claim was denied, and they won't tell me why. Because you are technically borrowing a car, any LDW or other rental coverage you may get from your credit card likely will not apply. There is … You can try to reach review author by writing a comment to the review or try one of our business solutions. Thank You for Your Reply! I sent a message to customer service and they advised that they have to take additional steps to verify my identity and for me to send a picture of my license, a picture of myself holing my license and a picture of my debit card. Get contact details that poster left for the company. Turo works exactly the way you’d think it would: you search for cars at your destination and dates until you find something you like. What a nightmare I applied for Mturk in December of 2016, and by January 22, 2017, I … Turo. Per Turo policy, mentioned in our previous email, we are not able or obligated to release the details of our review process. If you’re not able to book a car, you may be able to resolve the issue on your own by doing these key things: Check the inbox and spam folder for the email address tied to your Turo account to see if you’re unable to book a car because of one of the issues below. The car owner was utterly unreasonable and tried to blame me for scratches that were already on the car and try to charge me absurd cleaning charges. Or we may still be reviewing your materials. I received no email back after 6 days. Private messages do not impact your company rating. Turo has the right to deny access to or to remove users at any time for any reason. I accidentally closed out my account and now it will not let me open new or old account. Doing so will ensure a smooth booking when you are ready to travel with Turo. I was denied by Amazon Mechanical Turk when I initially applied to use their platform. If you have an outstanding balance from an unpaid reimbursement or claim, you can’t book a car. Very bad company I wouldn't recommend at all. Anyone had experience with Turo specifically? I have rented from you all before, and now I am being denied for no reason?!? Check out what 8,021 people have written so far, and share your own experience. List your car. Pissed Off! Turo's customer service is … How long will it take to resolve my issue? We had great luck with the first two renters. Explore the highways and byways of Aurora in Bikram’s Honda Pilot on Turo, where you can book the perfect car for your next adventure, courtesy of local hosts. I was denied a membership but they couldn't tell me why I was denied for "proprietary" reasons which makes no sense because they have NO COMPETITORS! I've been researching this, and I don't agree with their decision. Others may require help from customer support. A question for you experienced with Turo. Do you agree with Turo’s star rating? Trump denied asking to have his face carved on Mount Rushmore, but said it 'sounds like a good idea to me!' | 5,479 people have already reviewed Turo. Turo is not on your side, and will do everything possibly to pay you as little as possible. Learn more. I was told it would be deposited into my account within 5 to 7 business days. ... Of course the host denied the claim, even though it was documented on the Turo messaging app, and did not process my refund. This is so UNPROFESSIONAL AND UNACCEPTABLE! Reason of review: It was never deposited. You've been warned. Interview. I am warning you!! Book instantly Kyle’s Bentley Continental GTC for $440/day on Turo today! Great Comment! Turo pays me an estimate (usually very low) and usually requires supplementals submitted by the body shop for overages on what they gave me in the estimate. To complete the approval process, log onto Turo, go to your Account page, tap “Get Approved to Drive” at … Turo's customer service is … Turo was able to get ahold of the owner immediately after the car broke down and advised me that he had denied that the car had any issues when he rented it to me, so it was important that I was able to show that he knowingly gave me car in not-so-great condition. The valet attendant seemed confused by the question and was unable to help either. If you don’t meet the. I have a right to know why this decision was made. I was hit by another vehicle while in a turo car. Turo is an American peer-to-peer carsharing company based in San Francisco, United States.The company allows private car owners to rent out their vehicles via an online and mobile interface. You will be automatically registered on our site. Username and password will be sent to you via email. Turo says the rear bumper is normal wear and tear even though it was right at 3 inches. Guests who engage in any Prohibited Uses with a vehicle booked through Turo, may face a penalty fee, suspension, and/or removal from the platform. Next is the protection fee, which is a fancy term for insurance. Turo started off strong and now has switched to unethical business practices. Your personal carrier will than drop you like a hot potato when they learn you did Turo without getting a commercial policy. It got damaged, and MasterCard rejected my claim. Thank god for turo Overall I love the website . Surely, this is a common problem? The information of the insurance on the report was of owner of the car, not of the renter at the time. situations can still happen even if you don’t really drive that car. If it can, follow the instructions we give you. Book instantly Kyle’s Bentley Continental GTC for $440/day on Turo today! I interviewed at Turo (San Francisco, CA) in Apr 2019. Jan 24 2020 02:55 pm, Oakland, California ... Then denied me and have been trying to foreclose on my house ever since. Turo decided to open a claim and come after me for close to $1500. In fact, it may disrupt the process flow and add to your wait time. If you contact us about a final decision we’ve already made, we won’t be able to change that decision. After creating an account and lodging the correct documentation/info for approval I was denied. I need to know how to open an account on my name and get approval for a rental. They denied me and took 200 out of my account. Write a private message as Turo verified representative. I had no idea why I was denied; I was perplexed and a felt a little slighted. makes 0 sense this people needs to be shut down and won't disclose anything of why I got denied !! That’s pretty much it. Do you agree with Turo’s 4-star rating? instructions for paying an account balance. I suggest boycot on Turo… Truro Crown Court heard the … Part of my claim was denied because I only took the 5 required before and after pictures. See the list of common account issues below that may be preventing you from booking. If you’re not able to book a car, you may be able to resolve the issue on your own by doing these key things: If there’s an account issue stopping you from booking a car, we likely would have sent an email with information and instructions. They told me they couldn't help and I should phone the valet attendant. Saimah's Experience 444 views. Got a car? Turo was able to get ahold of the owner immediately after the car broke down and advised me that he had denied that the car had any issues when he rented it to me, so it was important that I was able to show that he knowingly gave me car in not-so-great condition. Do you agree with Turo’s 4-star rating? First off, the host left a debit card to cover the parking at the airport and it declined. Do you agree with Turo’s star rating? Look for a notification that explains the issue or gives you instructions. Check your email inbox and spam folders for an email from Turo with details and instructions. Read about their experiences and … Explore the highways and byways of Miami Beach in Kyle’s Bentley Continental GTC on Turo, where you can book the perfect car for your next adventure, courtesy of local hosts. Turo review rated 1.3/5.0 with 2 Comments: I am a very irrate customer! 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