Apple Computer dominates the online legal music sales industry primarily because of a failure of recording label companies to, An example of an organizational complementary asset is, An example of a social complementary asset is, Disciplines that contribute to the technical approach to information systems are, The discipline that focuses on mathematical techniques for optimizing parameters of organizations, such as transportation and inventory control, is, Sociologists study information systems with an eye to understanding, Psychologists study information systems with an eye to understanding, All of the following are advantages, for a firm, of cloud computing except. Thomas Friedman's declaration that the world was now "flat" meant that. In a hierarchical organization, the upper levels consist of. Studies have consistently shown that firms that invest greater amounts in information technology receive greater benefits than firms that invest less. In Module II: Operational Excellence, you will apply that learning through your careful responses to case study challenges that comprise the exam. An example of a business using information systems to attain operational excellence is A) Wal-Mart's RetailLink system. Which main business function is responsible for maintaining employee records? This eBook compiles information about 7 operational excellence programs at oil and gas companies and includes links to further information and materials. 5 Principles for Operational Excellence in Manufacturing . The ________ is a service provided by the Internet that uses universally accepted standards for storing, retrieving, formatting, and displaying information in a page format. Working to achieve operational excellence has been at the forefront of my expanded role. Investing in training software to enhance your workers' skills is an example of using technology to achieve which business objective? Networking and telecommunications technologies, along with computer hardware, software, data management technology, and the people required to run and manage them, constitute an organization's, An example of a business using information systems to create new products and services is, An example of a business using information systems to attain operational excellence is, An example of a business using information systems for customer and supplier intimacy is. Internet advertising is growing at approximately 10 percent a year. For oil and gas executives, the need for operational excellence (OE) has never been greater. A substantial part of management responsibility is creative work driven by new knowledge and information. Which of the following are key corporate assets? The six important business objectives of information technology are new products, services, and business models; customer and supplier intimacy; survival; competitive advantage; operational excellence; and. Which of the following roles in a firm would be least affected by using mobile devices to access firm information systems? Computer ________ consists of the detailed, preprogrammed instructions that control and coordinate the computer hardware components in an information system. Which of the following would not be used as an input for an information system? Operational Excellence (OE) is one of the management buzzwords currently in circulation. Investment in IT is 33% of all invested capital. Download the full report now! The move of retail banking to use ATMs after Citibank unveiled its first ATMs illustrates the use of information systems to achieve which business objective? The first step toward organizational excellence is building efficient processes that make it clear to all employees whether or not an organization’s systems are running smoothly and make it possible for team members to step in with improvements when necessary. Operational excellence: A company pursuing operational excellence should aim to provide a standard product/s at a low price. Which of the following is not one of the primary environmental actors that interacts with an organization and its information systems? Quotation needs a validity date. B) the Mandarin Oriental hotel's customer-preference tracking system. Verizon Corporation's use of a Web-based digital dashboard to provide managers with precise real-time information illustrates which business objective? Exhibit 2. Sustaining excellence in performance requires continuous improvement and focus—so the journey is never over. Operational objectives are usually evaluated using performance measures that help a company determine whether it is on track or off course. Operational Excellence . Customer intimacy: A company following customer intimacy should concentrate on the market segment that values customised products and close relationships. The three activities in an information system that produce the information organizations use to control operations are, Order data for baseball tickets and bar code data are examples of, The average number of tickets sold daily online is an example of, Converting raw data into a more meaningful form is called, An example of raw data from a national chain of automobile stores would be, The field that deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm is called, In a hierarchical organization, the upper levels consist of. The temp agency that you own is having serious difficulties placing temps because few of them are familiar with Internet research. The quotation received by your company is a legally binding offer, should decide to do business with the vendor, containing price's and conditions for the materials specified in the RFQ for a predefined period of time. Government and private sector standards are examples of complementary social assets required to optimize returns from IT investments. transfers processed information to the people who will use it or to the activities for which it will be used. The use of information systems because of necessity describes the business objective of, The Mandarin Oriental hotel's use of computer systems to keep track of guests' preferences is an example of. When it comes to operational excellence (OpEx), the competence model can certainly be applied on a micro-level, such as performing a proper gemba walk or conducting 5-Why problem solving, as well as a macro-level; namely, getting a focus on waste elimination and continuous improvement embedded into the cultural DNA of the organization. As more and more services move to the cloud to benefit from agility and scale, operational excellence becomes a key differentiator for cloud-based businesses. Large, global companies that use an Operational Excellence strategy tend to outperform their peers in terms of share price growth and speed to recovery after market downturns. Chapter 8 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications STUDENT OBJECTIVES • How enterprise systems achieve operational excellence by integrating and coordinating diverse functions and business processes in the firm. Achieving OpEx for your business can help HR departments create … Organizational culture is best described by which of the following statements? At heart, Operational Excellence is an element of organizational leadership the employs numerous methodologies and tools, focusing on the sustainable improvement of outstanding performance metrics. Operational Objectives for a Business. Information systems could help managers communicate with workers more efficiently, enable technological innovation in products, minimize warehouse overhead, streamline distribution. Defining operational excellence, in reality, isn’t easy. A fully digital firm produces only digital goods or services. It is the achievement by an organization of consistent superior performancefor example, outputs that exceed meeting objectives, needs, or expectations. [inlinead] Developing a new product, fulfilling an order, and hiring a new employee are examples of business processes, A fully digital firm produces only digital goods or services. Computers are only part of an information system. Operational goals define the routine tasks that are necessary to run an organization. When all three of these elements are functioning effectively, companies can achieve true operational excellence (Exhibit 2). Read 'Operational Excellence in Action - Leading Companies' an extract of 'The Global State of Operational Excellence: Critical Challenges & Future Trends' of the Research Report 2018/19 by Vijay Bajaj. A corporation that funds a political action committee, which in turn promotes and funds a political candidate who agrees with the values of that corporation, could be seen as investing in which main category of complementary assets? E) Citibank's ATMs. According to the experts, operational excellence is a company-wide focus on leveraging operational capabilities to drive productivity, expansion, innovation and profitability in the long-term by means of strong business processes. The move of retail banking to use ATMs after Citibank unveiled its first ATMs illustrates the use of information systems to achieve which business objective? 42) An example of a business using information systems to attain operational excellence is A) Wal-Mart's RetailLink system. ________ is data that has been shaped into a form that is meaningful to human beings. D) Apple Inc.'s iPod. The term refers to an overall management philosophy, whereby the leadership continually strives to maintain high standards of efficiency, co-ordination, communication and problem solving both within and without the organization. A firm that must invest in new information systems capabilities in order to comply with federal legislation can be said to be investing to achieve which business objective? Profits can be made. Which of the following would not be a complementary asset for a solar panel manufacturer? Success often comes down to having the right attitude and smart decision making. Operational objectives are usually evaluated using performance measures that help a company determine whether it is on track or off course. Operational excellence is the long-term outperformance of a business in terms of actual results on the market. How can information systems help achieve it? ________ is a global network that uses universal standards to connect millions of different networks around the world. When a company functions efficiently, employees are more productive and can reach their full potential. Management Information Systems, 12e (Laudon) Chapter 9 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications 1) Companies can use configuration tables provided by the enterprise software to tailor a particular aspect of the system to the way it does business. Converting raw data into a more meaningful form is called. An example of raw data from a national chain of automobile stores would be. Which of the following is not one of the current changes taking place in information systems technology? According to the experts, operational excellence is a company-wide focus on leveraging operational capabilities to drive productivity, expansion, innovation and profitability in the long-term by means of strong business processes. false, information technology is not a business function human resource is the last one. Operational excellence: A company pursuing operational excellence should aim to provide a standard product/s at a low price. C) Verizon's Web-based digital dashboard. The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company's members is called its, Thomas Friedman's declaration that the world was now "flat" meant that, Data management technology consists of the. On an Operational Excellence Journey, c haos and unproductivity are your enemies.. Organization and efficiency are your allies. An example of knowledge workers would be engineers, scientists, or architects. It is the pursuit of conducting business to continuously improve the quality of goods and services, reduce costs, increase speed, and enhance flexibility to achieve competitive superiority (Laudon and Laudon, 2006). Apple Computer dominates the online legal music sales industry primarily because of a failure of recording label companies to, All of the following are advantages, for a firm, of cloud computing except, intellectual property, core competencies, and financial and human assets. Which field of study focuses on both a behavioral and technical understanding of information systems? B) the Mandarin Oriental hotel's customer-preference tracking system. Investing in training software to enhance your workers' skills is an example of using technology to achieve which business objective? An operational objective is a measurable short-term goal that assists a company in obtaining its strategic or long-term goal. Engineers, scientists, or architects, who design new products or services for a firm, belong to which level of a business hierarchy? This is measured in decades as opposed to quarters and is indicative of an enduring culture that is superior to the competition. Information technology (IT) consists of all the hardware that a firm needs to use in order to achieve its business objectives, whereas information systems consist of all the software and business processes needed. You work for an auto manufacturer and distributor. A firm that invests in efficient business processes is making an investment in organizational complementary assets. Operational excellence is the quest to reliably meet and exceed customer expectations with cost effective and efficient operations. 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