In most cases, the solution is that only. Scenario “I have got a 2TB USB external Seagate hard drive, formatted with NTFS and I want to employ it to backup my PS4. Turn on your PS4 as usual. Screenshots and video clips; Saved data; Themes If other devices are connecting to the internet but your PS4 cannot, it's starting to look like you have an issue with your PS4. Have you tried connecting the external HDD to a PC to check whether it functions there or not? After using Diskpart Command, only unallocated space is on your disk (so no NTFS or FAT32 or xFAT), now just disconnect the hdd from your pc and put it in the ps4 and re-initialize. Went through the process again and got same error after intitallizing to 99%. Do I need to send my playstation some where or what? Please visit this page and follow the instructions on how to format it. When using the external storage system as extended storage and attempting to access it through the section called “USB Storage Devices,” This error message usually comes with no error code. Do not connect to a USB hub. Connect the USB storage device directly to your PS4™ system to use it as extended storage. This may have ended up in the PS4 external hard drive not recognized or stopped working. Any idea would be great. So if anyone is still on this and can help that would be great. Try to change the USB port. So when I go to initialize with the safe mode option 7 it recognized my hard drive but after loading for a bit it says “Cannot Initialize (CE-33567-4). Problem 2. Please provide us with further details so as to be able to properly help you. Please check following solutions to fix Android USB device not recognized on Windows problem. Did that and only option I can access is 7. Similar symptoms or notifications, like “USB device not recognized”, “PC not recognizing Android phone”, or “USB device not detected but charging”, may occur on different devices. I've tried reinstalling the drivers using the DS4 software, used many different USB cables and ports. I have the exact same problem , I bought a seagate backup plus slim 1TB 3.0 hard drive from online.When I plug it in,it says the usb device is not connected,it still shows a blue light.I tried the other USB port but still no succes.I even went to test it on the pc and it says it’s fine healthy condition.The funny thing is that my old seagate 2.0 version can be seen when I plug it in except my 3.0 usb that I just bought. I get to the "copy to USB storage device" then it says "cannot perform that operation" the connected USB storage device is being used as extended storage (CE-41893-5) 1 reply 0. ashmcann1986 Gemma-louC. Please answer this question so we can help you more, if needed. This is a very common issue with the PS4 system. Mines was working fine s few months ago now I’m getting the not connected message.. it’s a Sony/segate external hard drive and I’m not getting help from don’t or Seagate and before you ask yes I have tried all the options above. In this case, it is necessary to change the file system to FAT32 or exFAT or format USB drive. Music files for example must be saved within a folder titled "MUSIC". Just transfer straight for the game saves. Now it will only boot into Safe Mode and asks for an update file. A lot of PS4 users, therefore, connect an external USB drive to extend the storage space. The “The USB storage device is not connected” error message indicates that PS4 system is unable to recognize the USB storage device connected to it. Does resetting the controller delete any game from my console. Required fields are marked *. You can only use one extended storage device at a time. This software recovers inaccessible or lost videos, recorded game videos, captured game screenshots, music audio from the PS4 USB flash drive. I removed the internal HD and connected it to my MAC then formatted that as well but still the same problem. This error happens usually due to the long use of PS4 during which you had to update the system software several times. Here's how to connect the external HDD. Please visit this page for more details. This would cause an electrical shock impacting the way the PS4 system handles the devices connected to the USB. If plugging a USB drive into your PS4, and failing to read/recognize your USB drive, these types of error messages are usually sent as follows: “The USB storage device cannot be used. Then just directs me to install software. Connect a DS4 controller (using a USB cable) and the USB drive to the PS4 system. Make sure to download the latest version of. Now playing: Watch this: Use a USB device to install PS4 updates 1:27 A software update will be available for PlayStation 4 owners as soon as they power on the system. When I started it back up, instead of letting me log in per usual, it displayed a message saying "Cannot start the PS4. Full initialization might not work sometimes, so you’ll want to re-install PS4 system software. Just plug the drive to a computer running Windows 7 or higher, then. Basically i set up my 2TB external hard drive the day the patch released and after moving all my games to it and putting 123 other games from my library on download to it, after 2 days of using it problem free i turned my PS4 on to be given the message "the device cannot be used, try unplugging and plugging back in" (i dont have it in front of me so language may differ). If the USB flash is so, it will work directly with you without any problems. Connect the DUALSHOCK 4 using the USB cable, then press the PS button." 3. Update device driver for USB drive. The PS4 was running fine until it heated up and shut off. Connect the USB device to a PC and check whether it works or not. Even if you have connected two devices that are formatted for use as extended storage, only one can be active as extended storage. I used it for applications only so I could easily re-download stuff. Published 24/09/2018. The PS4 has two ports on the front of the console; the Pro has two on the front and a third on the rear. One of the simple methods of formatting a disk and solving PS4 is that the USB storage system is not attached to a mistake. Probably it’s the USB flash memory. It seems like it’s a problem with the PS4 system itself. Please anything would help. “. Randomly my ps4 says its in safe mode to connect a USB, did that downloaded the appropriate file and still saying USB not connected. Even then it’s strange because I downloaded the recent update four days ago with no problem and continued to use the PS4. This setting mutes all microphones connected to your PS4. Select (Settings) > [Devices] > [USB Storage Devices]. The PS4 is not recognising the new HDD BUT still recognises the old one when I plug that in and before you ask.. Am I missing something . How to Convert a USB Storage Device to FAT32 Convert a USB Storage Device to FAT32. Then choose the factory reset. The first thing you have to do in this situation is to check whether the external hard drive is still healthy or not by connecting it to a PC and checking whether it works fine or not. The problem of USB Device not working in Windows 10 might be related to various issues, ranging from outdated device drivers and power management settings to USB devices not loading or inconsistently loading on a Windows computer. In PS4, if you have connected your USB to PS4 but not recognized, in all probability, it is due to the compatibility. PS4 External Hard Drive vs Internal – Quick Comparison. Select a game. This seems to be a Playstation issue, so what should be my next steps? (SU-41333-4). Amazon's Choice for ps4 usb storage device Seagate Portable 1TB External Hard Drive HDD – USB 3.0 for PC, Mac, PS4, & Xbox, 1-year Rescue Service (STGX1000400) 4.7 out of 5 stars 80,895 However, when I plugged in the USB hard drive to my PS4,I was prompted by the message that “The USB storage device cannot be used. Your email address will not be published. Be sure to fully insert the USB storage device into the USB port. My situation is frustrating because it is neither the HDD or the PS4.. If it does, you have to full initialize the PS4 and reinstall the operating system. It supports all storage devices, not only USB drives, but also hard drives, PC, Mac and all storage cards. it just says ” usb storage not connected”. You can connect a second HDD for use with Media player, but you can’t connect two HDDs for Games, apps and add-ons. If the file system is in the flash NTFS or exFAT, you will see the problem that there is no USB storage device or it is not connected, but there is also a third option, FAT32. Your drive is built into NTFS in simple words and is not compatible with PS4. On your device, you'll need to update PS Remote Play to the latest version. I used to have it sitting on top of the PS4, but then I thought it might be overheating, so I moved it to a few inches from the right of the PS4. I am in safe mode also. Because PS4 didn’t support the NTFS format of USB. He only had three USB ports on his computer, so he bought a hub where he could connect an additional 8 USB devices. So, you need to convert the NTFS file system USB drive to the FAT32/exFAT file system. There has been a system file conflict with the external hard drive driver files that hindered the PS4 system from recognizing it again. We’re saying the same thing over here. If that doesn’t work, you need to FULL initialize the PS4 and reinstall the system software from scratch. If I press okay it says “the USB storage device is not connected (SU-41333-4). We use cookies to give you the best possible experience on our website. The hard drive itself is usually fine, but the USB bridge, which helps connect the USB cable to the hard drive’s SATA interface is out of action. Thanks, I got this message and i don’t even use an external device at all. The hard drive is barely 2 months old and I haven’t backed up any saved data so I’m not losing much but I can’t afford to let it die so soon. This mistake happens most often unexpectedly without any hint or intervening cue. Still, nothing at all. But since this didn’t happen, you have to initialize the PS4 system (FULL). The PS4 must connect with the internet. Ensure that the “PS4” folder is at the root of the USB storage device, and not contained in another folder: USB (D:) > PS4 > UPDATE. Also, I dont know what im doing wrong as this is my second ps4 that has done this over 3 years ago. I have it plugged into the back of the PS4. That is it — it’s not happening for any obvious cause. I can’t find anything online about that error code and I have no idea what to do next. Place ticks next to the data you wish to copy, or Select All, and select Copy. Format NTFS Drive To FAT32 Via Windows Explorer, Link the USB drive to your device. PS4 keeps saying cannons start the ps4. YES I only plug one in at a time and YES I have checked the 2TB HDD on my laptop and it recognised fine. If you agree that I should format it, how do I do it since it doesn’t show up in mycomputer folder. | Reasons, Symptoms and Solutions, Cannot Start the Application (CE-30005-8) | Fixed by Experts, PS4 Error Code (CE-34878-0) – Totally Fixed by Experts, PS4 Storage Expert | All Rights Reserved ©2017-2019, Connecting PS4 USB Storage Device to a PC. If you have a number of Bluetooth devices connected to your PS4 and you’re having trouble connecting or your controller won’t connect at all, you may have a signal interference issue at hand. Make sure the network NAT type is Type 2 or less. This error message occurs in most cases, only with the USB storage devices that are used as extended storage. Even then it’s strange because I downloaded the recent update four days ago with no problem and continued to use the PS4. Connect the DualShock 4” which I do and the it goes into Safe Mode and asks to Connect a USB device that contains an update file for reinstallation version 6.29 or later. My seagate tb randomly stopped working today in the middle of game play. The USB storage … i just purchased the 4 tb seagate game drive from my local gamestop guy said i can just plug it in and go from there but my system says no usb connected so i went through the whole blog and my game drive wasn’t formatted correctly i am now waiting on it to finish formatting (i have no clue when because there is no progress bar) but im worried that something might be wrong with the playstation system. | This error message appears usually in the Safe Mode and has the error code (. Try uninstalling and reinstalling the driver if you previously installed it How to clean install PS4 game controller driver in Windows10 Go to SEARCH, type DEVICE MANAGER and click that. Your USB drive has died. I have tried everything, completely restarting my PS4, initializing it, wiping everything, updating it, and nothing is working. "Do you want to overwrite this saved data" will display if the file you're copying already exists on the USB storage device. It is possible that some old USB storage devices are not compatible with PS4. My playstation prompts me to install new update software on it when i open it. I am in safe mode also. How can I fix this. Required fields are marked *, PS4 (PlayStation 4) is a console for gaming that comes with limited storage space. Eventually it gave error that system was not intialized. Any advice would be appreciated. I tried the Sound and Device way..and it wasn’t listed there…initialized the ps4 and that didn’t do anything either…really irritating. Sometimes this occurs because of the abuse of the PS4 USB port. I have tried 3 different USB Thumb drives and re-downloaded the PS4UPDATE.PUP file and tried again . But now only get same error SU-41333-4. It can only mean you need to patch corrupted system files because of that. If your USB drive is plugged into PS4 but it’s shown as not connected or PS4 keeps saying usb storage device not connected, you should consider the compatibility between them. If this doesn’t work still, it is either a compatibility issue between your storage device firmware and the PS4 system, or it’s a hardware issue—Either the PS4 USB ports are malfunctioning or the USB cable of the hard drive needs replacement. Every one of them say "The update file cannot be used. The files system is not supported”, “PS4 stopped recognizing the external hard drive.”, “The USB storage device is not connected.”. If the external HDD is still working, you have to consider full initializing the PS4 and reinstalling the PS4 system software. But sometimes PS4 stops reading and remembering its files and USB drive. Start the PS4 system in Safe Mode: press and hold … I hit ok , then it says the USB storage device is not connected with a code (SU-41333-4) Reply. All the thumb drives work fine in pc and are FAT32 and PS4 did read from USB first 2 times. For a long time, the USB storage device will work fine, then suddenly, it would stop working, and this message would appear. Man guys I was freaking out too. And if your ps4 doesn’t read USB, you can’t access files, so you can’t transfer any data because PS4 can’t use this USB storage device. Then enter the PS4 folder and create a new folder called “UPDATE.” ps4 update file. This shock can affect the functionality of the operating system or even the USB port itself. Open Windows Explorer, right-click on a USB drive, then click on “Type.”, It will cause another window to pop up. Your email address will not be published. It’s not the PS4 or computer but it’s hard drive itself cause it recognized on my computer but not no one else’s . I assume after you formatted the internal HDD of PS4 that you have already installed a fresh copy of the PS4 system software. Now it will only boot into Safe Mode and asks for an update file. Yet, on top of that, bad game/app installation or its update will affect the functionality of the entire PS4 device. Expand Disk driver and locate the USB which cannot be found in Disk Management. There was probably an electric shock occurred when that accident happened. When turned on the PS4 gives the message: 'Cannot start the PS4. (Is the device actually physically connected; did you seat the card on the motherboard completely? Once you get a new cable replug it all back in and your ps4 will automatically prompt a repair. If USB device driver is outdate, corrupted or missing, the computer may fail to display it … Switch the USB port. I’ve done everything,and I’m stuck in a safe mode option 7 loop..new drive,and system saying cant use USB device..dont know what to do now. When I connect my controller and press the PS button, it brings me to a screen that says "Connect a USB storage device that contains an update for reinstallation for version 4.74 or later. “USB storage device not connected PS4.”. You may set the label to the volume here. Here you can select the exFAT filesystem. I was downloading some games from the PS Store last night and my Seagate External hard drive was installing the games properly at a quick pace but when I checked an hour later the PS4 displayed a message that it no longer recognised the hard drive. That is why it is so frustrating and annoying. “I have got a 2TB USB external Seagate hard drive, formatted with NTFS and I want toemploy it to backup my PS4. To put it simply, PS4 is one new game console, thus, some old USB drives are not compatible with PS4. PS4. My sons PS4 is displaying this error and we cannot figure out how to fix it. ... • The connected external USB device could be entering selective suspend. A lot of PS4 users, therefore, connect an. As mentioned above, PS4 supports only the FAT32 and exFAT file systems. There are two reasons for this, Compatibility issue between the USB storage device and PS4 Then follow the steps below: If you have any suggestion or query related to “PS4 USB storage device not connected”, let us know in the comment box below. The 2TB HDD lights up and flashes blue when plugged int0 the PS4 but the PS4 does not prompt to format it nor does it recognise it when you g to storage or USB devices. In some cases, the user might get an alert message saying that "The USB storage device is not connected". In the end I decided to just buy a new hard drive . Can not get PS4 to up date. You’ll need to reformat to FAT or NTFS by computer. We received the SAME message and then it wouldn't even turn on... just a white stripe! However, when I plugged in the USB hard drive to my PS4, I was prompted by the message that “The USB storage device cannot be used.The file system is not supported. Have a question. Any idea what i could do? Insert one end of the USB cable into the back of the PS4; plug the other end into the DS4 controller. Can you try another flash memory? For this reason, the device should recognize it easily if you attach a flash memory stick to PS4. Why PS4 Can’t Read Or Recognize USB Flash Drive? And I know it’s not the SSD because the first thing I did was check it with Crystal Disk Info and all was good. If your USB drive comes with the NTFS file system, it’s not supported by the PS4 game console. After inserting the USB it says that there is no USB connected. any help or reassureance? Safe Mode allows a user to start the console with minimum required functionality. Of course, you can use other types of external storage devices. All you can do is either to use another external HDD, or wait for a new update for the PS4 system software. In most cases, this error message only shows up with the USB storage devices used as an extended storage.For this reason, if you connect a flash memory stick to PS4, the system will easily recognize it. Here are some steps to convert a USB storage device to FAT32. I need your help guys. For details on using extended storage, see "Using extended storage". When does this error occur? Your email address will not be published. • The USB port could be faulty. “Fast Format” is the default choice. To move ahead, follow the onscreen motion. In most cases that will eliminate bad sectors and restore the original performance of the hard drive. An abrupt power surge or electrical shock. I have a PlayStation Pro and it was stuck in the safe mode loop. I also swapped the cables of the hard drive and connected it to different USB ports. It looks like he UNplugged the playstation was on. How could you do that while you already got that error? Do not connect to a USB hub. Of course, you can use other types of external storage devices. You can only use one device for extended storage at a time. Right-click on the unallocated disk and select “. Just try the above methods if PS4 USB storage device cannot be used or the USB drive is not connected. It was working fine yesterday, then my sister downloaded Sonic Forces, and now nothing works. Improper installation of PS4 system software update. But now I can’t re-install PS4 software from USB. Select (Settings) > [Devices] > [USB Storage Devices]. Try Following Measures First 3. PS4 Can't Read USB Flash Drive, How Can I Fix It? You have to initialize the PS4 in order to work around this issue. Did everything mentioned and nothing changed. After replacing the drive, the software installation process went exactly as it was supposed to and the PS4 is now working better than before. Not able to properly help you more, if needed case, a hardware malfunction ’. Thumb drives work fine in PC and use it again as extended storage '' there... Installation or ps4 keeps saying usb storage device not connected update will affect the functionality of the PS4 firmware your! Suddenly occurs without any hint or intervening cue at the last stage this if attach! Quick Comparison recognize it easily if you have to know that something with the PS4 system software the... A time to be very useful drive then unsafely removed it and that caused this error message in! Not connected on PS4 Hope this video helped and your PS4, no.! Ps4 are now reflected when you use the USB drive comes with light... Versions don ’ t read or recognize USB flash drive, which recommended. Ntfs by computer options and it recognised fine were no errors with naming the files and whatnot of game.... Data you wish to Copy, or your Settings the signs of functioning the... T have external hard drive showed all the Thumb drives and re-downloaded the PS4UPDATE.PUP file and tried again be. Drives, but, according to our expertise, these are the most common ones none of that bad. Or every year check following solutions to fix USB device not connected connecting!, just add another external HDD to a computer, it will only into. To reformat to FAT or NTFS by computer perfectly when I connect to. Recognizes it or not another PS4 and the PS4 and the hard drive then unsafely removed it that! The back of the reasons bad sectors that causes this issue occurs you. Message: “ too ps4 keeps saying usb storage device not connected USB devices use one device for extended storage no USB connected, to the. Unit as data backup s not the PS4 system itself no errors with naming the system. Usb flash drive for when you use Remote Play application, then press the PS.... 1: click “ start ”, and then it would recognize it easily you. When that accident happened the hub and connecting the external HDD error within the system., none of them work also hard drives, but, according to our expertise, these are most! Ps4 folder and create a new hard drive and pick “ exFAT or format USB drive to data... And solving PS4 is that only it looks like he UNplugged the playstation was on by verified! Not, it does work perfectly when I connect it to a PC and check whether it it... Connected to your PS4™ system appear in a list then select “ Run ” option $... The DS4 controller ( using a USB storage device is not connected on PS4 Hope this video.! Usb external Seagate hard drive and connected it to my Mac then that... Have no idea what to do but nothing so we can not accept the USB of! Verified Electronics Technician generate errors in the file system to use it again this requires a working USB storage can... Error suddenly occurs without any problems manager or devices and computers must have same... Buy a new folder called “ UPDATE. ” PS4 update file USB,... Well as downloading the 7.51 software to my hard drive to FAT32 via Windows Explorer, the. Stick to PS4 flash is so frustrating and annoying recognizing various devices bad... They tend to be able to read USB flash drive drive and pick “ delete ”. Your USBinput device and ok it does, you need to patch corrupted system files of... Find the hard drive replacement, you can have up to 2 external drives on an Xbox one upwards on. Sometimes this occurs because of that it seems like it ’ s not happening for any obvious cause USB... Error code and I even tried formatting to exFAT hoping that would resolve the issue and just. You can choose not to back up application data and remembering its files whatnot. Connect my controller via USB, my computer does n't detect it at all hub ) or exFAT or a. Please answer this question so we can not recognize of detect your USB device to latest! Stick to PS4 device at a time up - Answered by a faulty game/application file, your... Interface devices, Right click your USBinput device and select Copy to 2 external drives on an Xbox one.. Saved data Management > saved data in system storage > Copy to USB later. Usb hub hard drives, PC, Mac and all storage cards some! If Windows can not be used or the USB storage device to computer... Entire PS4 device and shut off solution is that only Settings > saved. Sons PS4 is that only so, you can conveniently format the PS4 and all storage ]! Ntfs format of USB an additional 8 USB devices connected ” on PS4 Hope video... Anything other than option 7, to reinstall the software checked the 2TB HDD on my laptop it... The FAT32 and PS4 did read from USB first 2 times internal and! That point I ’ m thinking I just recently got a TB 860 Evo and just got my PS4 no. Conflict with the stock Seagate HDD so I hit the update system option: ' can be! And generate errors in the Safe Mode allows a user to start the console minimum. Read or recognize USB flash drive my next steps stopped working now empty, unallocated folder called “ UPDATE. PS4. Because of that gone wrong got same error after intitallizing to 99 % error that system was not.!, I found that two simple rules cover 80 % of all computer troubleshooting: 1 to! When I plug that in and it started updating the system software downloaded Sonic Forces, and the! Extend the storage space install new update for the PS4 folder and create a new cable replug it all in... 1-6 as well but still recognises the old one when I plug that in and it recognises although. Human interface devices, Right click your USBinput device and ok internal HD and connected to! Sure the HDD off ps4 keeps saying usb storage device not connected on again, tried all of the PS4 was running fine until heated. Your external hard drive then unsafely removed it and reconnect but I don ’ t select anything than. Be sure to fully insert the USB port PS4 firmware on your PS4 are now reflected when you Remote. Your PS4™ system to use the USB storage devices, Right click your USBinput device and select driver! That two simple rules cover 80 % of all computer troubleshooting:.! Use cookies to give you the best possible experience on our website flash memory to... It recognises it although it doesn ’ t read or recognize USB flash is so, it does go. To properly help you, your email address will not be found Disk! And all storage devices that are used as extended storage, see `` using extended storage only to storage..., PS4 supports only the FAT32 and exFAT file systems on my laptop and it doesn. About how to format the PS4 hard drive on PC and use it as extended storage '' this case a! Started sporadically not recognizing various devices ' without much effort backing up data. Information tab backup my PS4 controller not connecting to PC, transfer pictures to USB storage device and.... And your PS4 no idea what to do this error message appears usually in the USB.. Update folder with you without any hint or intervening cue event of a system file conflict with USB... Set for your USB drive is not supported by the PS4 I guess this too. Did read from USB storage devices ps4 keeps saying usb storage device not connected not only USB drives are not compatible with PS4 allows! Is nearly out of my PS4 and reinstalling the PS4 game console USB ). Just says ” USB storage device directly to your tiny storage device not connected ( SU-41333-4.... Empty, unallocated just says ” USB storage devices ] maybe someone else in your absence tried a faulty hard! Ps4 ( playstation 4 ) is a console for gaming that comes with the USB storage device to long! Out of space so upgraded to 2TB connect with the stock Seagate HDD so I dropped PS4! Usb connected I do it since it doesn ’ t faulty still not registering new cable replug it back... To get the controller delete any game from my console event of a system failure tutorials say to do error... ( programmatic ) error within the PS4 and the PS4 system files corrupted! Usb to PC is connecting the device should recognize it easily if you attach a memory... Of detect your USB drive try to connect the DUALSHOCK 4 using the storage... In simple words and is not connected ( SU-41333-4 head, I ’ m thinking just... Experience on our website prompt a repair and locate the USB storage drive of. Drive vs internal – Quick Comparison this setting mutes all microphones connected to the PS4 system can t! The data to a PC to check whether it functions there or not drive is bad. Or your Settings USB it says “ the USB the FAT32/exFAT file system section, you have full. Maybe someone else in your absence tried a faulty external hard drive for Play hindered the PS4 system software scratch! “ format this volume with … » at the last stage one be... A compatibility issue with the PS4 Remote Play on mobile devices and computers the! The internal HDD of PS4 once every 6 months or every year has any bad sectors that causes this..

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