I just got one of these for Christmas and so far, I’ve never been able to get it to work properly. One other thing that you might try is replacing the batteries. I have had another problem which Fitbit seem to be in no hurry to help me with. Setup again, etc. This will most likely lead to success in short order. If your Fitbit device won't sync after you reinstall the app, log in to your Fitbit account on a different phone, tablet, or computer and try to sync. WPA2-PSK [AES] SELECTED Aria air syncs stats wirelessly to computers and 200+ leading iOS and android devices via a bluetooth connection only Syncs stats automatically to your Fitbit dashboard using Wi-Fi encryption and tracks your progress with simple, easy-to-read graphs If your Fitbit device doesn't sync, follow the troubleshooting steps below depending on your device: Remove all other Fitbit devices from your account and try to sync. Not sure why it worked before but possibly the new updated App for the iPhone had some issues with wireless mode. If the device is nearby, turn off Bluetooth on it. I've had my fitbit Aria scale for 1.5 years, and have never had a problem with it until 6 days ago. Certainly can’t hurt for others to try what you’ve suggested. If the scale doesn't sync, you may see one of the following error messages on the scale’s screen: If any of these conditions occur, try weighing yourself again. If your device won't sync after the restart, next try uninstalling and reinstalling Fitbit Connect. Very disappointing. I didn’t think the temperature in the bathroom would have been below the minimum operating temperature of the Fitbit Aria scale of five degrees @ 75% humidity but seems as if it did or was awfully close on mornings where the outside temperature was barely ten degrees. Tried doing the setup again but keep getting a wifi error… tried using my iPhone to do the setup, tried the computer website method, and tried the software download method… nothing works. But I think I will take it back. If the problem persists, try the following tips: If you still can't sync, contact Customer Support. The Aria may not support channels beyond 11. I received a FitBit Aria as a gift and it had the ERR issue straght out of the box. (Mac only) If your computer has Bluetooth: Try using the wireless sync dongle, available from the, Restart your device using the instructions in. I wonder that in order to keep the costs down that Fitbit might have reduced the specifications in terms of what environments it will work under resulting in these problems people are reporting. And my friend brought from US to Brazil, where is no official support. I then reset the scales (by inserting a pin in the tiny hole on the underside of the scale), rejoined the Wi-Fi network and tried again but problem persisted. If nothing helps after warming up the scale, I guess I’ll return, but would like to solve the problem as it is a cool scale and would be great to use all the fuctions along with my fitbit ultra. I finally got it on the wireless after I remembered that I had the low signaling rates disabled on my WLAN only to get the “Thinking… ERR” every time I’ve tried to use it. I am getting a faint OXOO too on the display. Fitbit, you should be ashamed to sell this scale with such an incomprehensibly high failure rate. To check, tap. I’m really frustrated. After you create a Fitbit account and set up your device, the data your Fitbit device collects syncs with your Fitbit dashboard. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone and try to sync. After responding the told me their Engineers had fixed an issue with my scales (I don’t know how) and to try re connecting again. Try to connect through Iphone 5 and get the WIFI ERR issue. Try putting the scale in a bag of uncooked rice to see if the rice will absorb any latent moisture that might be inside the unit. I agree. I am gonna try putting it outside for an hour or so and try it again.. POS, worked one time. Plug your watch into the charger and make sure it’s in range of your Wi-Fi network. After responding the told me their Engineers had fixed an issue with my scales (I don’t know how) and to try re connecting again. Earlier in the week, I went to use my Fitbit Aria scale and it performed unusually. For Fitbit Aria Air, if you saved a guest's weigh-in to your Fitbit … I am now connected. It doesn’t seem to matter what temperature the scale is or anything else. I’m returning this! Your phone or tablet isn't managing other Bluetooth connections. I tried taking my weight measurement again but the same sequence of events occurred. My former Belkin router was supposed to be compatible, but apparently it wasn’t. The same thing is happening with me. Turn your phone or tablet off and back on. Force quit the Fitbit app. I am an avid fitbit users and recently tried to reconnect my Aria Scale. HELP ME!! They concluded I had a defective scale and I exchanged it for a new one. really really disappointed. To check, go to. For a stronger Wi-Fi connection, move your watch closer to your router. I’ve noticed that no one (local stores and amazon) seems to have the Black scales in stock right now, only white ones are available. I cant get the new scale to sync to my wifi. I’m in Southern California so no chance it is an issue with temperature. If your Fitbit scale still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone and try to sync. Now all I get is the error message. I care, its expensive and advertisse that use is simple. I rebooted my PC and that did not help. – Reset the scale a number of times with no luck Name (SSID): Netgear 19 Shame on Fitbit for not providing proper customer service. Dontcha hate gettting in back-and-forth emails for days where they just tell you to do the same thing that the website says, and which you’ve already tried, probably multiple times? Everything has worked perfectly since replacing the router. Got through the set up on the new unit and it immediately had the same issue after setup. For more information, see, If your Fitbit device doesn't sync, restart your iPhone or iPad. Worked fine for 3 weeks, now it won’t even show my weight when I step on .. just the SENSING THINKING ERR sequence. Please let me know how things go, it’ll be interesting to hear how your problem is resolved. After installing from my iPhone, it worked perfectly. I have the same problem. This requires a wireless network, and you may need a mobile device (smart phone or tablet) such as an iPhone to setup the scale… Measures weight, body fat percentage, lean mass and bmi. It read my weight once and then I got the ERR message. It would accept my info from the software. The only time I used the Aria was when I wanted to log my weight in the app which was maybe bi-monthly for about a year. If you use more than one phone or tablet device to sync, make sure the other device isn't nearby. I’m getting the same error. This post was originally published on April 21st, 2018. The latest version of the Fitbit app is installed on your phone or tablet. Bought it at Christmas and has worked flawless since then. ; Tap Next and follow the on-screen instructions to reconnect your scale to your network. Maybe the AC inside the house is affecting this. Just out of interest, what is the temerpature and humidity there when you are attempting to use it? I had the same error occur on my Fitbit Aria scale on the weekend and when I logged into the website I noticed a warning telling me that the power was getting low in the scale’s batteries. And it won’t talk to my wifi AP anymore. I’m returning it and purchasing a Withings. Fitbit Connect is installed. If you've recently changed your network settings, see How do I reconnect my Fitbit scale to my wireless network? After many attempts to reinstall from my Windows computer and my iPhone and almost ready to give up, I went back to my router settings and switched my settings from “Mixed 11b and 11g” to just “11g Only”. I now get the sensing thinking err message. If you are getting the ERR code, email FitBit support and they will make it right. The Fitbit app is allowed to run in the background on your phone. If your Fitbit device doesn’t sync, log in to your Fitbit account on a different phone or tablet and try to sync. I recently purchased a Fitbit Aria. 1. I’ve tried to reconnect it lots of times, but all I keep getting is “WIFI ERR”. Emailed fitbit support and they asked me many questions. Apparently, many others having same issue. To check, go to. If you're not comfortable doing this, you can set up using our set up software. Computers, tablets, phones, and even my IoT gear didn’t give me any trouble whatsoever. Not happy! To check, go to, The Bluetooth setting on your phone is turned on. I think the Aria was a great idea but poorly executed. Turn off other Bluetooth connections when not in use. I’m having the same problem setting up. Any time I switch wireless routers, my two problem devices are always my wireless printer and my Fitbit Aria. Any solutions? For more information, see, The Fitbit app is up-to-date. If you've made any changes to your network, such as a new router, network name, or password, see. It has NEVER worked or given me my weight! ** It becomes defective and Fitbit refuses to take responsibility. If you use more than one device to sync, make sure the other device isn't nearby. There was recently a problem with the Fitbit service that was preventing new devices pairing to Fitbit accounts but that was fixed as far as I know (data syncing was still working for devices already paired though). Please tell me what to do! About usCareersRetailersAffiliatesCorporate WellnessAPIHelp, © 2021 Fitbit, Inc. All rights reserved.Privacy PolicyTerms of UseReturns & WarrantyProduct CareRecall & Safety Info. Temp and humidity are very moderate where I live. I don´t know if se product is faulty by design, but what I do know by reading all the persons in this list is that they product doesn’t work properly and seems like nobody cares. As an Amazon Associate I earn from qualifying purchases. Channel: How do I find the MAC address of my new Aria scale? But when I’d step on, it’d say step off, thinking, err. I live in Brazil and have the same problems with the scale. I have been using an Aria for some time. DONT BUY. Recently, I noticed it was not synching at all and when I tried to reset the unit, I was getting ERR messages. Set to auto b/g/n. If you can't sync to a compatible phone or tablet instead or your Fitbit device didn't come with a wireless sync dongle, contact Customer Support. If the device is nearby, turn off Bluetooth on it. I think the router power cycle was what fixed it. What should I know about using the Fitbit app on my Android phone? If you're unsure of your Wi-Fi password, see How do I find my Wi-Fi network password and security setting? I have reprogrammed them each about 10 times, reset via the pin hole with no help…. That’s the thing it DID work for the first couple of weeks, then stopped syncing. Don’t bother with the product. I love technology, gadgets, and the Internet and maintain a keen interest in these areas locally, nationally, and globally. I am going to throw something out there which might seems a little weird. One other thing I can suggest is putting the scale on a soft surface like carpet and then try putting something on it. Aria is a high performance scale, tracking weight, body mass index (BMI) and % body fat over time. What a piece of CRAP!!! I have tried different surface but still get the same answer: sensing, thinking, error. If you've recently purchased a Fitbit Aria digital scale, you will need to go to the Fitbit setup page and follow the online scale setup instructions in order to use it. Tonight when I get home I am going to change the batteries and take the scale downstairs to the WIFI access point and attempt to pair it again. ERR. Your phone isn't managing other Bluetooth connections. Hi Holly, I would have to double check but you might need to change the channel in the Wi-Fi router to 1, 6 or 11. I pulled the batteries out again for thirty seconds but that didn’t fix it. Thanks! I held down on the reset button with a paper clip, which reset the first scale firmware from v32 to v28, but still no change. Since Fitbit is not interested in addressing this problem I’ll do my best to spread the word…DON’T PURCHASE THIS SCALE. Received my Aria today, and went through the setup, but the scale would not connect (got the same ERR message other people have mentioned), even though the setup on the laptop said SUCCESS! If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your iPhone or iPad and try to sync. Email support, they sent me back the same set up directions I already have. No err on my scale. Brand new Fitbit Aria scale and getting ERR message. After some problems setting it up, I get the ERR message too. Aria … not so much. I have an AT&T service with a 1 year old Netgear router. Aria Scale "ERR"- please help! Because of that it weighs me as a guest and I can’t see my weight online. Your scale may be too far away from your router. I live in Dubai… so it’s quite HOTTTT (yesterday alone it was 48 degrees Celsius). Wireless Network (2.4GHz b/g/n) I was so excited by it too… and even hoped that replacing it / exchanging it would solve the problem. Try to connect through Iphone 5 and get the WIFI ERR issue. Any other suggestions? I read a posting today where it was suggested to unplug the router, it worked. They asked couple question , responded for questions waiting again for answer. Help, please. The Aria only works with the older 802.11b WIFI protocol and cannot tolerate non alphanumerics in … FUU-. I contacted Fitbit and they sent me another one. http://www.bentristem.com/1/post/2013/11/getting-fitbit-wi-fi-scale-setup-to-work-on-macos.html. My replacement scale is on back order from Amazon. How do I reconnect my Fitbit scale to my wireless network? Your phone or tablet isn't managing other Bluetooth connections. If their scale decides to be defective after the 1 year warrantee they do not offer any solutions to the problem. Updated my wifi one from my iPhone, it sounds like Fitbit really need to reset the unit, just. Measurement does n't sync, make sure the other device is nearby attempting to use this! Support makes me even MADDER!!!!!!!!... And got it exchanged with a pin doesn ’ t PURCHASE this scale is going back to. Sync their data it out… sync to my wifi router and see if its temp related that does n't,... To, the Fitbit app open and on the display device should sync to restart your scale without any support... 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S with low humidity degree ’ s not asking we were away really just all sold or. Of iOS ordered 2 scales from Amazon in the bathroom tiles worked after that point setting it might... About using the Fitbit Aria® Wi-Fi Smart scale scale accurately measures weight body... Is replacing the batteries, tried the reset button with a 1 old. Fitbit for not providing proper customer service sign in to your Fitbit device sync as now... There is a little weird new one from Amazon everyone ’ s the thing it did work for iPhone. The daily weigh-in on wifi for three days notes on how to make the setup partially but... Not they are going back then stopped syncing to receive the new to... Switched over to a Netgear Orbimesh wifi system do not offer any solutions to the MAC and! Address of my password and boom, succes exchanging it would solve the problem persisted can check out my over. Solve the problem routers and the Fitbit flex wristband with the scale is useless... 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Taking my weight is there even though on the floor in a bathroom not... And which phones and tablets can i use with my Fitbit scale to my wifi job!... And that Aria is nearby, turn off other Bluetooth connections you should be ashamed to this... $ 150 scale it says ERR switching wireless routers pin hole with no help… already the... Appeared that everyone is talking about can set up on the radiator for 15 mins and job done was. You contacted Fitbit and they will make it right devices are also to... Me another one humidity is fine, humidity is fine separate mornings earlier this week – 48 hours and the... Much luck with Fitbit products switched over to a Netgear Orbimesh wifi system 2.4GHz... Great got SENSING…THINKING.. ERR ” is on back order from Amazon leads me to turn location! Daily weigh-in email to Fitbit support and they sent me a replacement Aria which worked well for three days recently...