Customer Service Leanne Andrews extremely helpful exploring numerous options. When I quit I was told I would recieved my last pay but when I got it, not all my hours were on there. No coordination across departments. WE RECOMEND ADMARIL FOR ALL OUR INS NEEDS.J&P A LAVEN. They dealt with my claim well but I wouldn’t recommend them after this. I have just renewed for my 2nd year with Admiral for car insurance, and every time I call them, their customer service has been outstanding. But when it comes to them keeping the customer in the loop the service is poor. © 2021 Trustpilot A/S. No courtesy car and I really need a car. Now left not knowing if I have insurance or not. My card had expired but some how they managed take full amount out my bank without being authorised what a disgrace i shant be using them again. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). Admiral car insurance customer reviews. Ell, the agent, went out of her way to help. So be mindful, even if you have a non fault accident, Admiral will pay for your repairs i'm sure, but you most certainly never get your excess back.Make sure you have legal, and a low excess on your policy if driving abroad. What does The Admiral car insurance cover? Compare over 110 car insurance providers Save time & money Join more than 3,000,000 users. Needless to say we have now moved both insurances and won't be using them ever again. The advisor I spoke with was very helpful and clear, and kindly gave me a callback when I wasn't able to finish the process on the first call. Haven't yet had to make a claim, but as a previous Admiral customer I returned to them this time round. Relatively good customer service (they answer the phone), although I struggle to understand the following:-you enter your policy number and then are asked it again anyway.-Cancellation of cover on a vehicle which is fully paid for the year, means the customer ending up having to pay more than if they just let the insurance lapse.-Being asked to move household insurance back to admiral when they couldn't match another quote and that's why it was moved in the first place.-Being called back and talking through info relevant to the policy without checking security.Getting the feeling of not being a valid customer, but a cash cow.Think it's time to move on. This was a 1984 Land Rover with a policy that coast around £100. Never go with Admiral. So i was paying £36 to not cover a car. Their quote was exorbitant. I am a new driver who have driving license for only 5 months and the insurance company offered me very good quote from gocompare, the website it’s very easy to use and I’m also happy from a box that will be fitted in my car which … The service was very good -- I hit problems with completing the form and with payment, and the member of staff (Vidhya) on the live chat was very patient and helpful. Apparently having a license for 5 months less than you have had it (15 YEARS!) I recently put through a claim against someone who reversed into my car and damaged my headlight and front bumper and Admiral were flawless throughout in arranging the repair, talking me through the process … After my car accident (March 3, 2020) and already agreed car evaluation - £2800, the company did not pay promised money for 1 month. Although some disadvantages do exist, most people who have tried it say that they were able to save more money in the long run than with any other company. Admiral platinum home insurance. costs £100.When I spoke to someone about it, they said the computer said no. Dreadful stuff. Here is some of the feedback we got from Admiral car insurance customers: “Easy to deal with and provide good cover at a good price.” Admiral launched in 1993 as a specialist car insurance provider and is now one of the best-known brands in the insurance sector in the UK. About Admiral. I told he I was very unhappy and he replied "sorry if you do not understand your policy documents". At the same time Admiral paid £4,250 from my policy for car rental to the driver which was found at 100% fault. 's expert review of Admiral car insurance. I’m hearing impaired with a cochlear implant and can’t understand phone speech so who call had to be done through UK relay as service that converts the persons speech I’m calling into text so it’s not easy. I had a multicar policy with them covering 3 vehicles. Admiral Insurance: Overall Review; Admiral car insurance; Admiral home insurance; Admiral customer complaints, reviews and ratings; To compare quotes or buy a policy, click the blue "Get Quotes" button below to head to car insurance comparison powered by our partner QuoteZone to see how much you can save—their panel includes Admiral, Hastings, RAC, etc. Now, they have decided to pay only £2200 contrary to the "final" agreement. My experience with Admiral. When I got hired I was told Admiral was the #2 insurance company in the UK but when you google "best UK insurance" they are no where to be seen. However, they also offer insurance policies for other vehicles, home, travel and pet, as well as financial services such as personal loans and car finance. Admiral Car Insurance Review Compare quotes from Admiral Car Insurance against more than 100 providers. Enter your ZIP code to compare quotes online below. Simple process. The results of this review make some people realize that this insurance may not be the right choice for them. They are so clear and understanding. Absolute garbage customer service at all levels. In this article. Leave this blank if you'd like to publish your review anonymously. Admiral's car insurance policy: is it good or bad? Was disappointed changing the start date of the policy by 24 hours from the date I had entered in the quote cost me £20 ..same length of cover un necessary charge. Share. Good value insurance compared to competitors. Great service for customer with a disability. I have feeling that it is just the policy to wait until the customer gives up. We need your email address to verify that your review is genuine. Easy to use site. They have taken nearly £135 out of my account with no letter or email to warn me and let me stop it going ahead. Very patient and knowledgeable. Useful. Follow up call to me was helpful." Long wait times on enquiries. Talk about caring for your customers. 5 Star Insurance! Search for a company or product name... Companies See all Also used Admiral car loan and instant no hassle. Read our reviews More legwork, for such a simple task.I will remember this and you have lost a customer for life, regardless of your pricing or other aspects which you may excel on.Car, Home, Travel, Pet - Admiral will no longer get any of my business due to the fact you have made me chase you to action such a simple task.Regards,Mr. I naturally went to our site to look at quotes from other providers and received a quote of circa £700 for the year if I had a temporary black box in my car from Admiral for just three months. Automatic Renewal: No option to cancel online, create extra legwork for customers. Read genuine, impartial feedback to find out what customers really think about Admiral Car Insurance and website. Last updated: Aug 2020. The whole process was easy, and I was very pleased with the competitive pricing. They require info requested by e mails quickly with follow up e mails. I would also thank Admiral for a quote as my hubby (who is a named driver on policy as it’s my car and I will drive it 99% of the time) is a licenced London Cabby yes the driver of those I iconic black cab. GOOD EXPERIENCE - but would appreciate copy of my car insurance documents - I cannot find anything, so presumably you send them online?Problem: my printer's broken down; so couldn't print off even if that were the position!Nigel Ponsford - policy nr: P67558691Merc KO16NRZ Yaris HF14NPG. Had a small fire in the boot on the 25th . On live chat to Rahul I told him that I had sold the vehicle and wanted advice on what next. The quote I recieved went up by more than £100 due to an error on the date. At that time Admiral was pushing to settle claim with 50/50 liability split which I was declining. They came in way cheaper than other insurers and went out of their way to help and make me feel reassured. Yet cant get thru phone to get a refund Shocking service It is owned by the Admiral Group, a large UK insurance company based in Cardiff, Wales. Click here to read 9102 customer reviews of Admiral Car Insurance, rated 4.77★ by real people like you on Smart Money People. Will never use them again. Relatively good customer service, but question if they are heading downhill. Car insured full comprehensive. We still haven't seen a cent and we had to pay in advance. Reply. Later I received a letter telling me my compliant was not upheld. Very bad claims handling. Admiral has been voted Best Car Insurance Provider on seven occasions at the Personal Finance Awards (the most recent win was in 2018/19). It was the same with the car insurance - Admiral also increased our motor insurance last year by about double despite never making a claim. The gut was helpful we all had a bit of a laugh and he said I was his best customer of the day. They tell me it can take a couple of weeks more.I have had to cancel the claim and take the car to a garage privately. 10 days after and they have not yet even inspected the car. Absolutely disgusting. Admiral insurance will ask one lots of questions and involve 3rd parties such as Brownsword Group but the communication between Admiral internally poor and with Brownsword Group is poor. Admiral Insurance Reviews 6,402 • Average . I wish to continue with all my other cars if i have them in future. Cheap Car Insurance … Of course they're not even open to rectify it. Zaneta Wood, Ed.S. Joe Sharp. Secured with SHA-256 Encryption. The concept of multi-car insurance is pretty simple; insure more than one car with the same insurer to … * One or more of these files was not uploaded due to an invalid file type. Very patient even though on phone for over 90 mins. Policy number P62927391. All rights reserved. Read 2450 customer reviews of the Admiral Car Insurance - www.admiral.com & compare with other Car Insurance at Review Centre Have been an Admiral customer previously for many years , had a different insurer for one year and have went back to Admiral mainly due to having a multi car policy which brings my son’s insurance down and allowing us to have modified cars without really affecting the policy cost . Despite having to keep referring to a manager as mine was an unusual request she kept me up to date with progress and l was able to insure the car. Admiral does not sell personal car insurance. We’ve teamed up with independent review site, Reevoo, to show you real customer reviews – so you can trust you’ve made the right decision by insuring with Admiral. It took them 1 year to do nothing about an accident we had and it was not our fault. The rate offered was the lowest and coverage was really excellent in terms of satisfaction. 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